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Help Desk

3 months ago

Livonia, United States Collabera Full time
DescriptionHomeSearch JobsJob DescriptionHelp DeskContract: Livonia , Michigan, USSalary: $28.00 Per HourJob Code: 350643End Date: 2024-07-13Days Left: 26 days, 3 hours leftApplyPosition Details:Title: Help Desk SupportDuration: 06 MonthsLocation: Livonia, MI 48150 (Hybrid)Responsibilities:Monitor key metrics and develop action items for metrics that are off-targetReview IT Service Desk calls and tickets to ensure agents are meeting expected performanceIdentify trends in calls or tickets such as behavioral issues and knowledge gapsSupport or lead process improvement/waste elimination projects and technologies to improve servicesManage service escalation to resolution and identify continuous improvement opportunitiesAssist management in developing coaching plansAssist with the onboarding of new IT Service Desk agentsProvide monthly metrics reports for IT Service Desk, Desktop Support teams, and knowledge managementAssist with ITSM tool enhancements or changesJob Requirement TicketingLAN/WANReach Out to a RecruiterRecruiterEmailPhoneVivek Singhvivek.ksingh@collabera.comApply Now

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