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Lab Client Services Representative

2 months ago

Milwaukee, United States Labcorp Full time

LabCorp is seeking a Client Services Account Rep to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

This is not a remote position. This position is located at Ascension Columbia St Mary's in Milwaukee, Wisconsin.

Work Schedule: Monday - Friday; hours will vary but will work 8 hr. shifts starting between 7:30am - 10:00am and ending between 4:00pm - 6:30pm and every 5th Saturday from 7:00am - 3:30pm.

Work Location: Ascension Columbia St. Mary's in Milwaukee, WI

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .

Job Responsibilities

  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

  • Must have a minimum of 1 yr experience in a clinical lab environment
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Must be able to work independently
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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