Customer Service Representative

4 weeks ago

Fort Myers, United States Lee Health Full time

Location: Variable

Department: Lee Convenient Care

Work Type: Full Time

Shift: 0/6:45:00 AM to 5:15:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Lee Health is hiring a Customer Service Rep to work at the Front Desk in our Bonita Convenient Care Center. Join us and be valued as a person, not just an employee, within a culture built on teamwork, empowerment, and continuous improvement. We have created something truly exceptional in Southwest Florida, with careers for compassionate healthcare professionals eager to realize their full potential across a diversity of opportunities throughout our health system.

Work four 10 hour shifts per week with occasional float to our Metro and Page Field Convenient Care Centers.

Having a career with Lee Health offers:
  • Competitive Pay
  • Hiring Incentives (Sign on Bonus / Relocation Reimbursement)
  • Room for growth and development in your career
  • Supportive Leadership
  • Paid Time Off (Uncapped)
  • Top Tier Health Coverage with no cost services at Employee Health Clinics
  • Education Reimbursement after 90 days
  • Up to 5% retirement match
  • Supplemental benefits (Pet Insurance/Legal Insurance/Etc)

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequiredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferredand/orLess than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferredAdditional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure RequirementsLicensesRequired/
Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferredand/orAdditional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers

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