Leasing Manager

2 weeks ago

Raleigh, United States CARROLL Full time

Job Description

Job Description

CARROLL is now part of The RMR Group

If you love to help people, build relationships, plan events, and just have an amazing time at work - this is the place for you


This diverse role combines sales, customer service, and marketing to lease apartment homes to interested prospects. You will lease incredible apartments in our amazing communities through product demonstration and strategic marketing. Making residents feel at home is another aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. You’ll also get to demonstrate your marketing prowess through web advertising and inquiries as well as keep tabs on competitors through telephone surveys and onsite visits. Service-minded individuals thrive in this position, as do those who enjoy selling a product that they can truly be proud of representing.


What you will be doing:

  • Lease apartments and provide excellent customer service to potential residents, current residents and all customers.
  • Manage renewals to include rates to be approved by Property Manager, letters sent to residents and follow-up on lease expirations.
  • Implement Monthly, Quarterly and Yearly Marketing Plans.
  • Manage and hold accountable the leasing team.
  • Complete market studies each week and has extensive knowledge of the sub-market.
  • Set rates and concessions for PM approval based on sub-market information.
  • nspect applications and move in files for accuracy prior to Property Manager’s approval.
  • Handle other special projects as assigned by Property Manager.
  • Maintain superior customer service relationship as per company’s processes.
  • Adhere to company Standard Operating Procedures.
  • Lease apartments and sell property’s products and services to prospects.
  • Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms.
  • Work to optimize occupancy while maximizing effective leased rent.
  • Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
  • Maintain thorough product knowledge of the property and that of major competition.
  • Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork.
  • Maintain prospect traffic and leasing data; assist with other computer data entry as necessary.
  • Deliver resident gifts; inspect units to ensure readiness for move-ins.
  • Plan, schedule and organize resident functions as needed; assist with planning and hosting of others.
  • Audit all lease and renewal files for key controls and bonus submission to the property manager.
  • Review guest cards to ensure entry into the community management system; follow-up entry into system and monitor traffic trends.
  • Other tasks or duties as assigned by supervisor.

You have

  • High School Diploma or Equivalent
  • Valid Driver's License 
  • Ability to work a flexible schedule, including weekends
  • 3-5 years related experience
  • Passion for serving associates and residents
  • Excellent communication, interpersonal and organizational skills
  • Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®
  • Basic understanding of Landlord/Tenant laws and applications, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and applications, OSHA & EPA requirements for the property management industry.

What we offer:

  • Competitive Hourly Pay
  • Monthly Bonuses + Commissions
  • Training, Development, and Career Growth
  • Medical, Dental, and Vision Coverage
  • 401(k) + Company Match
  • Apartment Rent Discount of 20%
  • 15 Days of PTO + Paid Sick Time + Paid Holidays
  • Employer Paid Short/Long-term Disability
  • Paid Parental Leave

If you're looking for an exciting career, with amazing opportunities for advancement - apply today

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is supported by nearly 600 real estate professionals in over 30 offices nationwide who manage over $37 billion in assets under management and leverage 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of direct real estate strategies across its clients.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

  • Integrity at Our Core.
  • Perform Passionately and Effectively.
  • Inspired Thinking.
  • Like We Own It.
  • Power of We.
  • Mutual Respect.

RMR has been rated a Top Place to Work by The Boston Globe and GlobeSt.com, and has been recognized by the U.S. Environmental Protection Agency (EPA), the Building Owners and Managers Association (BOMA) International and the Institute of Real Estate Management (IREM), among others (listed here), as a CRE industry leader.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal-opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.

All candidates must possess a valid driver's license and be willing to consent to pre-employment drug screening and a criminal background check

Scheduled Weekly Hours

40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us 

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