Sales Guide
1 month ago
At Percepta, we bring first-class service across each market we support. As a Sales Guide onsite at Rio Salado Parkway inTempe, AZ, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Sales Guide builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process. This role works to simplify the process by educating customers at varying stages of the car-buying process. This includes responding to questions, resolving issues, including answering questions on underwriting procedures. This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information and ensuring the customer is set up successfully in their loan.
During a Typical Day, You'll
Duties and Responsibilities
Provide an exceptional customer experience in every interaction.
Owns the buying experience from beginning to end.
Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process.
Use provided leads to convert into sales opportunities.
Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination.
Responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application.
Utilization of the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.
Collaborate with internal teams and/or departments to resolve issues.
Responsible for documenting customer inquiries and underwriting process.
Identifies and presents out-of-the-box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none.
What You Bring to the Role
Education/Experience
High School Diploma required. Associate degree or Bachelor's degree preferred.
- 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.
Achieving targets and closing sales leads.
Knowledge of the automotive industry a plus.
Car sales experience a plus.
- Online purchasing (eCommerce) knowledge a plus
Skills
High level of trust and integrity
Passion and experience in negotiation to close a sale
Ability to handle objections and rebuttals while quickly adjusting to customer concerns
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal and relationship building skills
Time management and ability to prioritize projects and customer needs
Conflict resolution skills - listen to the customer
Exercise good service and business judgment with end goal of customer satisfaction
Excellent English language, oral and written, with grammatical knowledge and etiquette
Ability to sway the opinion of others through verbal and/or written correspondence
Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation
Use of technology for product resourcing to resolve customer issues
Typing Skills (minimum 30wpm)
Knowledgeable in MS Office, Email, Texting and Chat
Ability to work through multiple computer screens
Ability to reach specified goals as set forth and meet Performance Expectations
Ability to work calmly under pressure
Displays professionalism in demeanor, language, and appearance
What You Can Expect
$19.50 per hour plus monthly performance-based bonus with the opportunity to earn 20% of monthly salary plus incentives.
Plus benefits:
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Hours of operation: 10am-6pm MST, Monday-Saturday. MUST be flexible to any 8-hour shift/5 days per week, for 40 hours per week.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them
every
day
. As a Percepta team member, you can expect:Culture of Service
- to be treated like you are the customer from day one
Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect
- a team that is accountable, dependable and gives you their full attention
Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
CareerGrowth
- lots of learning opportunities for aspiring minds
Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process.
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