We have other current jobs related to this field that you can find below

  • Team Lead Contact Center- 2nd Shift

    3 months ago

    Indianapolis, United States Versiti Inc. Full time

    Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together...

  • Contact Center Representative

    3 months ago

    Indianapolis, United States Financial Center First Credit Union Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Contact Center RepresentativeREPORTS TO: Contact Center Team LeadPAY GRADE: 6DEPARTMENT: Contact Center FLSA STATUS: Non-ExemptLOCATION: In Office, HybridThis position requires availability between 8am and 6pm Monday through Friday and between 9am and 1pm on Saturday. PURPOSE: The primary purpose of this position...

  • Contact Center Representative

    3 months ago

    Indianapolis, United States Financial Center First Credit Union Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-ExemptPURPOSE: The primary purpose of this position is to fulfill our Member’s First Pledge of Valued Relationships, Trusted Solutions. To live out the pledge the position must deliver high...

  • Contact Center Representative

    3 weeks ago

    Indianapolis, United States Financial Center First Credit Union Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Team LeadPAY GRADE: 6DEPARTMENT: Contact Center FLSA STATUS: Non-ExemptThe Schedule for this part-time position is Monday to Friday 2pm to 6pm, with rotating Saturday hours of 9am to 1pmPURPOSE: The primary purpose of this position is to fulfill our...

  • Contact Center Specialist

    2 months ago

    Indianapolis, United States Indymca Full time

    Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America Job Description Posted Tuesday, February 13, 2024 at 5:00 AM | Expires Thursday, March 14, 2024 at 3:59 AM Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees...

  • Contact Center Manager

    2 weeks ago

    Indianapolis, United States KINETIC ADVANTAGE LLC Full time

    Job DescriptionJob DescriptionDescription:Job Summary:We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you. The Manager of Dealer Experience position hires, trains, and develops a...

  • Contact Center Support Expert

    2 weeks ago

    Indianapolis, United States Insite Managed Solutions Full time

    *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Curious? Come Collaborate with Us and Deliver Excellence!Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September 16th Why Insite you ask? $17 hourly,...

  • Contact Center Support Expert

    1 week ago

    Indianapolis, United States Insite Managed Solutions Full time

    Job DescriptionJob Description*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Curious? Come Collaborate with Us and Deliver Excellence! Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September...

  • Contact Center Support Expert

    1 week ago

    Indianapolis, United States Insite Managed Solutions Full time

    Job DescriptionJob Description*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Curious? Come Collaborate with Us and Deliver Excellence! Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September...

  • FEA Team Lead

    2 weeks ago

    Indianapolis, United States Quest Global Full time

    Quest Global is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.We are looking...

  • FEA Team Lead

    2 weeks ago

    Indianapolis, United States Quest Global Full time

    Quest Global is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.We are looking...

  • Team Lead- CAD Modeling

    1 month ago

    Indianapolis, United States Quest Global Full time

    Job DescriptionThe Team Leader or Project Leader is responsible for supervision of individual contributors, project management, and smooth operations of the team/project.Key Responsibilities:Manage employee workload and trainingsConduct daily touch points with each employee in your team and conduct regular team meetings to flow down company and immediate...

  • Team Lead- CAD Modeling

    1 month ago

    Indianapolis, United States Quest Global Full time

    Job DescriptionThe Team Leader or Project Leader is responsible for supervision of individual contributors, project management, and smooth operations of the team/project.Key Responsibilities:Manage employee workload and trainingsConduct daily touch points with each employee in your team and conduct regular team meetings to flow down company and immediate...

  • Solution Center Representative

    3 weeks ago

    Indianapolis, United States Project Lead The Way Full time

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  • Polysomnography Team Lead

    1 month ago

    Indianapolis, United States Indiana University Health Full time

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  • Distribution Center Staff

    2 months ago

    Indianapolis, United States teamworkonline Full time

    Essential Duties and Responsibilities include the following. Point person on the team to help direct Distribution Center staff, troubleshoot issues, and answer questions. Ensure Distribution Center staff are productive, efficient, and adhering to SOP's, policies, and procedures. Assist in training and ensuring team members have received proper training...

  • Team Lead

    2 months ago

    Indianapolis, United States Infinity Staffing Solutions LLC Full time

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  • Retail Sales and Merchandising Team Leader

    6 days ago

    Indianapolis, Indiana, United States Micro Center Full time

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  • Lead Resource Facilitator

    2 days ago

    Indianapolis, United States CROSSROADS REHABILITATION CENTER INC Full time

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  • Lead Preschool Educator

    6 days ago

    Indianapolis, Indiana, United States Abacus Early Learning Center Full time

    About Abacus Early Learning Centers:Abacus Early Learning Centers is a privately-owned establishment dedicated to delivering exceptional childcare services for over 35 years. Our mission is to be a reliable ally in nurturing outstanding children. Our facilities are recognized as Paths to Quality Level 4 and hold NECPA Accreditation. Our team comprises...

Contact Center Team Lead

2 months ago

Indianapolis, United States Financial Center First Credit Union Full time
POSITION TITLE: Contact Center Team LeadREPORTS TO: Contact Center ManagerPAY GRADE: 9DEPARTMENT: Contact CenterFLSA STATUS: ExemptLOCATION: HybridPURPOSE: The primary purpose of this position is to fulfill Financial Center First CUs vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.Oversees the day to day work of Call Center Representatives. Serves as Team Leader to train Call Center Representatives to receive incoming calls and determine the products, services or resources that the caller requires or could benefit from. Leads, coaches, and holds the team accountable to follow policies, procedures and processes. Consistently looks for ways to lead the department into being better, faster and easier.ESSENTIAL DUTIES: Leads, manages, and holds staff accountable. Responsible for the development and training of staff, ensuring staff are well trained in all phases of their jobs. Administers annual, monthly, and in-moment coaching and review of employee performance. Sets goals for the upcoming month and develops plans to improve employee performance Receives member interactions by telephone, live chat or email. Fields and effectively responds to member questions. Must determine purpose of the call and determines the products, service or resource that the member requires. As well as educates the member on additional products or services that the member could benefit from. Provides direct support services to members, or connects them with the staff/department who can provide them the specific assistance they need. Performs Teller functions for members. Must be able to handle multiple tasks and function in a busy call center atmosphere. Takes escalated member calls, chats or emails requiring a supervisor to resolve Assists with training by creating training material. Trains new hires on processes, policies, and procedures. Trains new hires on how to take phone calls. Offers additional training for staff as needed. Adjusts work assignments and schedules for team to ensure high volume channels are staffed appropriately. Approves employee timecards Resolves contact center staff questions, concerns, and feedback. Assists members in resolving account problems or conducts account research. Performs account updates/maintenance such as creating & reading account notes, processing e-forms etc. Understand fee types, how to pull statement copies, pull check copies, complete secure email, and research cashiers checks. Complete transactions for the member such as transfers, provide balances, account history, external loan payments Responsible for educating and enrolling members on Financial Centers electronic services (Financial Center Online, Bill Payer, ATM & Check/Debit Cards). Troubleshoot Mobile Deposit, Online Banking, Card Valet, Bill Pay, and Visa online enrollment. Responsible for adhering to procedures and security protocols. Manage risk issues effectively and protect member data. Completes standard and enhanced verification when needed. Re-issue debit cards, reset PINs. Troubleshoot debit card issues & questions Monitors and processes requests submitted to department inboxes by end of day. Prepares weekly reports for the department & Contact Center Manager. Assist in improving efficiencies within the department when opportunities are seen or arise. Assist in completion of updated procedures and implementation of any updates or changes within the dept. Performs other duties commensurate with this positionREQUIRED BACKGROUND: High school diploma or equivalent 3-5 years of entry to mid-level credit union or retail banking experience, which may include experience in contact center, lending, branch administration, operations or compliance Must be proficient in the use of basic Microsoft Office applications (Word, Excel and PowerPoint). Experience managing or leading a team is preferred. Must have strong time management skills. Must be able to organize and prioritize multiple responsibilities in a fast-paced environment. Must be tactful and have the ability to quickly explain Credit Union policies, procedures, and services. Strong verbal and written communication skills. Strong interpersonal and customer service skills. Ability to be resourceful, perceptive and persuasive when solving problems. Displays diplomacy and patience when dealing with members and staff. Must possess a high degree of integrity & be able to maintain strict confidentiality of information Ability to function in a goal-oriented atmosphere. Comfortable working in a team environment to achieve common goals for the departmentADA REQUIREMENTSPhysical RequirementsPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer and telephone for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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