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Wholesale Customer Support Representative
3 months ago
My name is Zoe with 24 Seven Reaching out here to see if you would be interested in a Direct Hire role I am currently working on with a Well- Known Manufacturing Apparel Brand.
The team is looking for a
Wholesale Customer Support Representative
Please see the full job description along with all details below.
Role:
Wholesale Customer Support Representative
Rate:
- $50K- $55K (Based on Experience)
Location:
Fully Onsite Monday through Friday in Los Angeles 90061
- 2-3 Interviews- Zoom Interview, On Site Interview
Hours: 9am-5:30pm Mon- Friday
Job Description:
Wholesale Operations Support Representative role:
This is a full-time role for a candidate who will handle various Wholesale operational tasks. The position involves managing account relationships, working directly with production for order fulfillment, supporting the sales team, and communication across the board to work in tandem with all departments.
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Communicating with accounts in a professional and timely manner. Account management is the number one priority.
- Using AIMS to generate orders, pick tickets, invoices and marking payments as well as stock adjustments, managing inventory, monitoring accounts receivable and more
- Working with warehouse team to fulfill pick tickets, shipping orders and processing any RTVs.
- Updating open order report to display what is in queue being packed, account notes/requests, shortages from stock, etc
- Working directly with production to receive updates on style status, ETAs on incoming goods, and updating warehouse team for any pending information needed for order fulfillment
- Updating accounts and sales team with shipping paperwork and tracking numbers as orders are fulfilled.
- Working directly with factor for approval to ship customers Net terms, processing any past due payments and troubleshooting any issues.
Required Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume business and capability of upholding the highest quality standards for individual output
Preferred Qualifications:
- 1+ years in Customer Service
- Working knowledge of Excel, JOOR, and an ERP System
Please email your resume directly.
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