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Benefits Customer Service Representative
2 months ago
Full time Benefits Customer Service Representative openings in the Pittsburgh, PA area with a major company Starting ASAP Apply now to Chris Meyer with A-Line
PAY RATE: $16.50 per hour
HOURS 8hr. shift between 8am to 9pm, Monday through Friday.
(Must be flexible for any shift within these hours)
Onsite for first day, then becomes fully remote
Job Responsibilities:
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
- Consistently meeting commitments via phone email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in English in a professional manner
- Regularly participate in team meetings and training
- You will spend the majority of your time assisting customers
Why Apply:
- Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
- GREAT Hours Monday through Friday, 40 hours per week, No Weekends
- Competitive Pay Rate
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