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Customer Care Representative: FL resident

3 months ago


Davie, United States Jobot Full time
REMOTE Customer Care Representative / $$$ / growing company, amazing product and mission, top culture and benefits

This Jobot Job is hosted by: Jillian Morgan

Are you a fit? Easy Apply now by clicking the 'Apply Now' button
and sending us your resume.

Salary: $15 - $18 per hour

A bit about us:

A growing medical device company is looking for a REMOTE Customer Care Representative to add to their dynamic team. The candidate must live near Davie, FL in order to come into the office as needed/for training the first 4-5 weeks. The Customer Care Representative will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers

The hours for this position are 9AM-5PM (40 hour work week). There is also a 12-8PM shift that does need to be covered from time to time. There will also be rotating weekend schedules amongst the teams, as well. Regardless, this will be a 40 hour work week. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.

Why join us?

401K

401K match

Medical

Dental

Vision

Top compensation

Bonuses

Work life balance

Amazing culture

Job Details

DUTIES AND RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Communicating with customers through various channels and responding promptly to customer inquiries.
  • Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
  • Troubleshooting products following the complaint handling process.
  • Communicate with and inform supervisor of any problems or issues that arise.
  • Ensuring performance goals are met.
  • Knowledgeable on systems, products, services, and best practice.
  • Coordinating with other departments to resolve issues.
  • Other duties as assigned.

ROLE REQUIREMENTS:

  • Full time 9AM-5PM with rotating weekends; need someone with flexibility in schedule to cover the 12-8PM shift from time to time
  • High School Diploma or GED
  • Minimum of 2 years experience in Customer Service environment with measured metrics
  • Proven experience being able to perform computer skills and strong at multitasking
  • Prior experience providing customer support in a call center environment
  • Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
  • Microsoft and NetSuite or Oracle experience preferred

COMPETENCIES

  • Confidently owns responsibilities, accepts constructive feedback, and provides the same.
  • Comfortable with learning and ongoing development.
  • Organized.
  • Team player, who considers team success a priority over personal.
  • Understands prioritization.
  • Can do mentality.
  • Problem solver
  • Critical thinking.
  • Ability to remain calm, courteous, and professional when dealing with an irate customer.
  • Ability to handle customer interaction through various channels of communication.
  • Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.

Interested in hearing more? Easy Apply now by clicking the 'Apply Now' button.

by Jobble