Service Net Project Coordinator

2 weeks ago

Louisville, United States J.y. Legner Associates Inc. Full time

Job description (temp to hire position)

General

Our client is a Specialty Contractor focused on planning, designing, and creating corporate, health, and learning spaces. Their in-house expertise spans design, prefab construction, furniture, fixtures & equipment, and technical services. Their customers seek them out as their single point of contact for designing and executing interior projects throughout Kentucky, Southern Indiana, and Tennessee.

Core Responsibilities

Service Net Inbound & Outbound Coordination & Management:

  • Primary ContactAct as the main point of contact for nationwide Service Net dealers and other dealers requiring intermarket project management, installation, and delivery.
  • CommunicationEnsure effective communication with internal teams, external network managers, facilities or building management, general contractors (GCs), and subcontractors.

Inbound Coordination:

  • RFQsRespond to project Requests for Quotation (RFQs).
  • EstimatesProvide labor estimates for dealer approval and input approved estimates into the system.
  • Job Site VerificationVerify job site details and coordinate project delivery and installation.
  • Project OversightManage projects to completion, ensuring all necessary information is received and reviewed weekly for backlog maintenance.
  • Customer Sign-offsObtain Proof of Delivery (POD) and manage the punch list process if necessary.
  • Billing and CollectionsInitiate project billing and handle accounts receivable, including collection efforts.
  • PayablesApprove subcontractor payables as needed.

Outbound Coordination:

  • Internal RequestsRespond to internal requests for project delivery and installation outside of the designated territory.
  • RFQs for External ProjectsComplete RFQs and forward them to servicing dealers.
  • Liaison RoleAct as the liaison between servicing dealers and the internal sales team, managing projects to completion and involving project management as necessary.
  • Project InformationProvide servicing dealers with all relevant project information and coordinate details with the internal Project Coordinator to ensure accuracy in billing and payables approval.

Operations Support:

  • Backup SchedulingProvide backup scheduling and assistance as required.
  • Internal ProcessesFamiliarize oneself with internal scheduling systems and processes.
  • Vendor MatrixGain knowledge of all subcontractors and various project types.
  • Project Labor QuotesDevelop proficiency in generating project labor quotes and obtaining Statements of Work (SoW) from sales or project management teams.

Qualifications

  • Full-time position based in Louisville, KY.
  • Requires a high degree of customer service and attention to detail.
  • Must thrive in a fast-paced environment with the ability to multitask and coordinate several projects simultaneously.
  • Excellent written and oral communication skills are essential.
  • Experience in project coordination and order entry is preferred.

Values and Expectations

  • Cooperate with employees, customers, contractors, and dealers.
  • Follow company processes and support company values: Growth Mindset, Refuse to Lose, Fast/Responsive, Loyal, Fun/Passionate.

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