National Field Support Agent

4 weeks ago

Riverview, United States SPECTRUM Full time
Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today's customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a National Field Support Agent, you'll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You'll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You'll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You'll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.

WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST
  • Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
  • Solving technical issues in real-time using the latest tech tools and programs
  • The fast pace It makes the day go by quickly, and you accomplish a lot each workday
  • Building professional networks inside and outside the department
  • Opportunities for growth through training, expanded education opportunities, and paths for career progression
In this role you'll work in a 24/7 call center environment with a variety of integrated functions. You'll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education: High School Diploma or equivalent

Technical skills: MS Office and computer literate

Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn

Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications

Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service

Education: College coursework or equivalent experience in technology

SPECTRUM CONNECTS YOU TO MORE
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
  • Total Rewards: See all the ways we invest in you-at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts

TDP-

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

  • Technical Support Agent

    3 hours ago

    Riverview, Florida, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians in...

  • Field Operations Representative

    4 hours ago

    Riverview, Florida, United States Spectrum Full time

    Job Summary:Spectrum is seeking a highly skilled and adaptable Field Support Agent to join our team. As a Field Support Agent, you will be responsible for providing exceptional customer service and technical support to our customers in the field.Key Responsibilities:Work a variety of schedules in-office, including mornings, nights, weekends, overnights, and...

  • Marketing Coordinator

    3 months ago

    Riverview, United States David Snell - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Coordinator - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Marketing Coordinator

    3 months ago

    Riverview, United States David Snell - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Coordinator - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Customer Service Representative

    3 months ago

    Riverview, United States David Snell - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Financial Services Representative

    5 days ago

    Riverview, Florida, United States Jenn Rossmiller- State Farm Agent Full time

    About UsJenn Rossmiller State Farm is a trusted insurance agency that has been serving our community for over 20 years. Our commitment to providing exceptional customer service and comprehensive insurance solutions has earned us a reputation as a leader in the industry.About Jenn RossmillerLocal State Farm agent in Riverview, FloridaProviding Life Insurance...

  • Insurance Account Position

    3 months ago

    Riverview, United States Jenn Rossmiller- State Farm Agent Full time

    Job DescriptionJob Description*This role requires biligual Spanish* Are you a highly motivated and customer-centric individual with a passion for sales and making a positive impact? Do you thrive in a fast-paced environment where your hard work is recognized and rewarded? Look no further! Jenn Rossmiller State Farm is seeking a Sales Representative to join...

  • Financial Services Assistant – State Farm Agent Team Member

    3 months ago

    Riverview, United States Jenn Rossmiller- State Farm Agent Full time

    *This role requires biligual Spanish* Are you a highly motivated and customer-centric individual with a passion for sales and making a positive impact? Do you thrive in a fast-paced environment where your hard work is recognized and rewarded? Look no further! Jenn Rossmiller State Farm is seeking a Sales Representative to join our dynamic and successful...

  • Leasing Agent

    3 weeks ago

    Riverview, United States Pepper Pike Staffing LLC Full time

    Job DescriptionJob DescriptionTITLELeasing AgentDEPARTMENTOperations – Property ManagementREPORTS TOProperty Manager or Leasing ManagerSTATUSFull Time / Non-ExemptDATEFebruary 2024POSITION SUMMARY:The Leasing Agent is responsible for generating and following up on sales leads, conducting tours of the property/specific units, qualifying prospective...

  • Leasing Agent

    4 weeks ago

    Riverview, United States Pepper Pike Staffing LLC Full time

    Job DescriptionJob DescriptionTITLELeasing AgentDEPARTMENTOperations – Property ManagementREPORTS TOProperty Manager or Leasing ManagerSTATUSFull Time / Non-ExemptDATEFebruary 2024POSITION SUMMARY:The Leasing Agent is responsible for generating and following up on sales leads, conducting tours of the property/specific units, qualifying prospective...

  • Field Engineer/Project Engineer

    1 month ago

    Riverview, United States Moretrench Full time

    Job DescriptionJob DescriptionSalary: This may include performing and/or leading field investigations, engineering analysis, calculations, and recommendations, design and development of plans and specifications, observation and inspection, and the writing, preparation, and review of related reports for the services provided. Review drawings and construction...

  • Field Engineer/Project Engineer

    4 months ago

    Riverview, United States Moretrench Full time

    Job DescriptionJob DescriptionSalary: This may include performing and/or leading field investigations, engineering analysis, calculations, and recommendations, design and development of plans and specifications, observation and inspection, and the writing, preparation, and review of related reports for the services provided. Review drawings and construction...

  • Call Center Agent NSW

    3 weeks ago

    Riverview, United States PGT Innovations Full time

    Summary: Call Center Agents primary responsibility is to set and confirm appointments by answering inbound calls and making outbound calls. Most of the shift will involve heavy phone work and entering lead information into Lead Perfection. Our system will automatically dial the next lead that needs to be contacted and it is the agents responsibility to...

  • Field Supervisor

    1 month ago

    Riverview, United States American Builders Supply Full time

    Overview We are looking for a Field Manager for a growing team at an installation, manufacturing and distribution company in Tampa, Florida. We provide building materials for the residential building market statewide with locations in Jacksonville, Sanford, Clermont, Melbourne, Winter Haven, Tampa and Fort Myers. We are the largest independent turnkey...

  • Field Sales Consultant

    1 week ago

    Riverview, Florida, United States Trelevate Full time

    Position OverviewEmpower Yourself, Empower Others, and Shape the Future.Join our dynamic team in Sarasota, covering a range of territories.We are currently on the lookout for enthusiastic and personable B2B Field Sales Consultants who are eager to become integral members of our organization and represent Trelevate.Regardless of your previous experience, we...

  • WendWell Health Distributor/Agency

    2 months ago

    Riverview, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionOverview: WendWell Health is seeking dynamic and motivated sales team leaders and agencies to join our team as WendWell Health Distributors/Agencies. As a WendWell Health Distributor/Agency - Sales Team Manager, you will lead your team of agents dedicated to promoting and enrolling eligible customers into Affordable Care Act...

  • Customer Engagement Specialist

    1 week ago

    Riverview, Florida, United States PGT Innovations Full time

    Position Overview:The primary role of a Call Center Agent is to manage appointment scheduling by responding to incoming calls and initiating outbound communications. This position requires significant phone interaction and the accurate entry of lead data into our system. The agent must maintain availability throughout their shifts to effectively handle...

  • Travel Cath Lab Technologist

    4 weeks ago

    Riverview, United States National Staffing Solutions-Surgical Services Full time

    National Staffing Solutions-Surgical Services is seeking a travel Cath Lab Technologist for a travel job in Riverview, Florida. Job Description & Requirements Specialty: Cath Lab Technologist Discipline: Allied Health Professional Start Date: 09/09/2024 Duration: 13 weeks 40 hours per week Shift: 10 hours, days Employment Type: Travel Looking for a great...

  • Client Support Specialist

    1 week ago

    Riverview, Florida, United States MasterBrand Cabinets Full time

    Company Overview For nearly 70 years, MasterBrand has been enhancing the environments where individuals gather, enriching lives and crafting significant memories for our clientele. Our stylish offerings, extensive dealer and retail network, and committed team members have established us as the leading residential cabinet provider in North America. Our...

  • Client Support Specialist

    3 days ago

    Riverview, Florida, United States MasterBrand Cabinets Full time

    Company Overview For nearly 70 years, MasterBrand has been enhancing the environments where individuals gather, enriching lives and crafting significant memories for our clients. Our stylish offerings, extensive dealer and retail network, along with our committed associates, have positioned us as the leading residential cabinet business in North America. Our...