TITLE

Leasing Agent

DEPARTMENT

Operations – Property Management

REPORTS TO

Property Manager or Leasing Manager

STATUS

Full Time / Non-Exempt

DATE

February 2024

POSITION SUMMARY:

The Leasing Agent is responsible for generating and following up on sales leads, conducting tours of the property/specific units, qualifying prospective residents, closing the sale. Additionally, the leasing agent participates in resident contract renewals and retention programs.

MAJOR DUTIES:

PRIMARY RESPONSIBILITIES

• Ensure that model apartment units are ready and available for show/tour on a daily basis.
• Generate and follow-up on sales leads, conduct tours of the property/specific units and obtain prospect information.
• Participate in inside/outside sales activities (open houses, promotions, etc.) to generate leads
• Achieve monthly targeted goal percentages for qualified new leases following established terms and procedures; must reach a closing ratio of at least 30%
• Complete required leasing contracts and collect first rent payment
• Provide great customer service to residents with particular attention on curb appeal, move-in experience, friendliness & responsiveness in properly addressing resident concerns
• Develop and maintain an on-going resident retention program and play an active role in the renewal process; meet renewal quotas
• Maintain updated knowledge on current market conditions, rental rates, sizes, locations, floor plans and all amenities of the property and the ability to train others
• Efficient and timely processing of all administrative forms, reports, resident and property files

SECONDARY RESPONSIBILITIES

• Responsible for reporting unusual circumstances regarding the property or residents
• Properly field/address all inquiries made to the office (prospects, residents, vendors, etc.)

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities.

QUALIFICATIONS:

• Associates (2 yr) Degree in business, sales, marketing or real estate OR 2-4 years of experience as a leasing consultant or similar job function in the property management or real estate industry in lieu of a degree

• Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
• Ability to read and interpret documents such as lease agreements, safety rules and other related documents
• Mathematical proficiency to calculate discounts, interest, commissions, percentages, etc.
• Working knowledge of compliance with Fair Housing laws & regulations.
• Outstanding sales presentation skills, both face-to-face and via telephone with solid closing skills.

• Strong organizational and time management skills with a high attention to detail is essential.
• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.

• Demonstrate independent, mature judgment; conveys a professional image and attitude.
• Ability to effectively manage moderate to high levels of stress.

• Must possess a valid driver's license, and have reliable, insured transportation.
• Ability to travel for community outreach, administrative responsibilities, and operational need among the properties.

• Ability to work a flexible schedule that includes evenings and weekends if necessary.

PHYSICAL REQUIREMENTS:

• The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; Must be able to walk for extended periods of time under various weather conditions to tour the property. Must be able to occasionally lift up to 25 pounds.

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