Product Support Specialist

2 weeks ago

Jersey City, United States State Street Corporation Full time
(Jersey City, NJ - work location)

What we are looking for
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
Why this job is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.
What you will be responsible for
  • PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
  • Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
  • Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
  • Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.
  • Responsible for maintaining a client issues list and status reporting.
  • Train users on existing workflows
  • Gather requirements for new asset classes, security types and/or business line
    • Document requirements
    • Works with Professional Services team to assign dedicated resources to accomplish deliverables
  • Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.
What we value
The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.
  • PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.
  • Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.
  • Hands-on experience implementing or supporting investment management software, preferably an Front-Office order management (OMS) and compliance system is especially valuable.
  • Experience in supporting trading in a multi-asset trading environment with Equities, Fixed Income, Derivatives

  • Product Support

    12 hours ago

    Jersey City, United States DVORA Life Full time

    About DVORA:DVORA is at the forefront of revolutionizing the rental Real-Estate market by providing a unique platform that enhances the living experience for renters and streamlines the management process for property managers. Our innovative marketplace not only allows renters to lease homes but also offers subscriptions to time-saving services and...

  • Product Support

    6 days ago

    Jersey City, United States DVORA Life Full time

    About DVORA:DVORA is at the forefront of revolutionizing the rental Real-Estate market by providing a unique platform that enhances the living experience for renters and streamlines the management process for property managers. Our innovative marketplace not only allows renters to lease homes but also offers subscriptions to time-saving services and...

  • Marketing - Product Specialist NL Fulltime start

    1 week ago

    Oklahoma City, United States Marketing - Product Specialist (MW) Full time

    We beseffen dat we om de beste mensen aan te trekken en te behouden, wij ons evenzeer moeten inspannen om de beste carrièremogelijkheden te bieden. We willen je graag leren kennen! Onze werknemers staan garant voor het succes van ons bedrijf voor medische hulpmiddelen. Als continu groeiende onderneming zijn we altijd op zoek naar zeer gemotiveerde mensen om...

  • Production Support Specialist

    3 weeks ago

    Kansas City, United States Highbrow LLC Full time

    Production Support Specialist Locations :- Kansas City, Mi or Atlanta, GA or Dallas, Texas Emphasis ======== Able to analyze monitoring data from Kibana/Gryfana Able to work on-call 24/7 hours Able to use tools (Postman/SoapUI) to check service availability Production Support/Ticket Management experience Able to assess Java JVM health Able to...

  • Outside Sales Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Product Connections Full time

    Job Posting: Benefits   · Base Salary + Uncapped Commission Pay · Brand: Verizon · Paid Training – 1 Month Ramp-Up Period · Benefits – Flex PTO, Medical, Dental, Vision, 401-k · Company provided resources (Equipment/Event Activation Budget/Leads)   Overview   Product Connections is seeking a dynamic and results-oriented outside sales...

  • Product Specialist ZTNA

    1 week ago

    Jersey City, United States Resource Logistics Full time

    Skills - AppScan, Clienther, AWS Secrets Manager, Burpsuite, Cloud Security, CxSAST, Information Security & Cybersecurity, Metasploit, Nessus, Nmap, PaaS - Security, SAP GRC, ServiceNow GRC, Web Application Scanning (WAS), Wireshark Netskope Cloud Access Security Broker (CASB), SASE/SSE Network Engineering, Zscaler Security Service Edge Security Consulting:...

  • Product Support Specialist

    1 week ago

    Jersey City, United States State Street Corporation Full time

    (Jersey City, NJ - work location) What we are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical...

  • Senior Accounting Support Specialist

    1 week ago

    Jersey City, United States ExlService Holdings , Inc. Full time

    **Senior Accounting Support Specialist** Virtual Req #1621 Monday, February 21, 2022 **Overview** EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business...

  • Product Support Specialist- Remote

    1 day ago

    Kansas City, Missouri, United States Xplor Full time

    Job Description You’ll join our team in our Field Services vertical — the team that provides support and expertise to field service professionals across the world. From interior HVAC to exterior landscaping, we’ve spent time mastering the details so the business experience on both sides is smooth, simple, and easy. We are searching for the right...

  • Lead Java Production Support

    1 week ago

    Jersey City, United States The Dignify Solutions LLC Full time

    Support Mission-critical financial applications with sensitive Personally Identifiable Information (PII data) Monitor production jobs and ensure their scheduled execution Create Standard Operating Procedure documents Triage production issues and provide solutions as per Standard Operating Procedure documents Document problem, solutions in the ticketing...

  • Lead Java Production Support

    3 days ago

    Jersey City, United States The Dignify Solutions LLC Full time

    Support Mission-critical financial applications with sensitive Personally Identifiable Information (PII data) Monitor production jobs and ensure their scheduled execution Create Standard Operating Procedure documents Triage production issues and provide solutions as per Standard Operating Procedure documents Document problem, solutions in the ticketing...

  • Banking Operations Support Specialist

    5 days ago

    Jersey City, United States NY Apple One jobs Full time

    We are seeking a talented individual to join our team as a Banking Operations Support Specialist. In this role, you will be responsible for providing Tier 1 support to investment bank clients and their back-office teams, assisting with the operational aspects of banking activities and the processing of trade-related activities. **Key Responsibilities**: -...

  • Product Support Specialist

    3 weeks ago

    Kansas City, United States Alphapointe Full time

    Job DescriptionJob Descriptions part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying...

  • Product Support Specialist

    1 week ago

    Kansas City, United States Alphapointe Full time

    Job DescriptionJob Descriptions part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying...

  • Store Operations Support Specialist

    7 days ago

    Jersey City, United States Domino's Pizza, Inc. Full time

    Previously titled: OER Coach, Ops Support Coach. Must be able to relocate. The position is located in New York City. Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance. Provide hands-on training during ev Operations, Support Specialist, Operation, Assessment, Support, Leadership, Restaurant, Manufacturing

  • Sales Support Specialist

    1 week ago

    Jersey City, United States Ria Financial Full time

    Job Description The Sales Support Specialist reports directly to the Regional Manager and is primarily responsible for managing a portfolio of businesses to provide the necessary support to agents to increase transactions, optimizing the Ria image and presence in core markets and assisting them with our money remittance platform. Responsibilities Duties and...

  • IT Support Specialist

    2 weeks ago

    Orange City, United States Northwest Iowa Community College Full time

    IT Support Specialist * Area Jobs * Posted 1 day ago **Orange City Area Health System** **IT Support Specialist** The IT Support Specialist is responsible for the configuration, installation, and maintenance of desktop/laptop computers, printers, scanners, phones, and their associated software. The Specialist provides Help Desk support, as well as...

  • Production Specialist

    4 days ago

    Grove City, United States Career Concepts Full time

    Production Specialist We are seeking a dedicated and skilled Full Time Production Specialist to join our team. The Production Specialist will play a crucial role in our manufacturing or production process, ensuring the efficient and high-quality production of our products. If you have a passion for working in a fast-paced production environment and possess...

  • Production Specialist

    1 week ago

    Grove City, United States Career Concepts Full time

    Production SpecialistWe are seeking a dedicated and skilled Full Time Production Specialist to join our team. The Production Specialist will play a crucial role in our manufacturing or production process, ensuring the efficient and high-quality production of our products. If you have a passion for working in a fast-paced production environment and possess...

  • Product Engineering Specialist

    5 days ago

    Jersey City, United States LanceSoft Full time

    Duties: Your Impact Our team of engineers builds solutions for the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market...