Client Service Director

2 weeks ago

Temecula CA United States Kennedy Jenks Consultants Full time


Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering and environmental consulting services today, with a focus on innovation and sustainability. Using new advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, and award-winning water reuse projects. We are known for our dedication to industry-leading client service and tailored solutions.





Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, established resume and reputation, team building and leadership ca pabilities, and business leadership skills to grow our thriving Public and Private sector water and wastewater practice in Southern California . This senior role is an essential part of our growth as we continue to provide quality solutions to our trusted clients. You will be part of a dynamic and successful engineering practice that is involved in exciting and meaningful project work throughout our national footprint .




Key Responsibilities:





  • Eng a ge the m a r ketpl a ce to identify new clients a nd projects a nd coll a bor a te with a nd enh a nce our est a blished te a m to pursue a nd win those opportunities.
  • Lever a ge existing municip a l a nd industry rel a tionships a nd KJ's lo c a l a nd n a tion a l project resumes to exp a nd service offerings.
  • Utilize rel a tionships, person a l resume, a nd str a tegic pl a nning skills to pursue a nd win work.
  • Build, le a d, a nd motiv a te te a ms to provide unsurp a ssed client service on projects th a t we deliver.
  • Be responsible for m a n a ging key a nd str a tegic projects from the pl a nning ph a se through construction.
  • Le a d client service a nd profession a l eng a gement to develop a nd enh a nce person a l a nd corpor a te br a nd a w a r eness a nd identify new opportunities a nd p a r tnerships to further exp a nd growth.
  • Key contributor to st a tewide str a tegic pl a nning - utilizing m a r keting knowledge a nd est a blished client a nd te a ming rel a tionships.
  • Coll a bor a tion with intern a l le a ders for str a tegic hiring a nd st a ff development.
  • Le a d str a tegic project positioning a cros s your territory including development of key te a ming p a r tners, oversight of propos a l development, a nd interview prep a r a tion.
  • Project development oversight, including scope, schedule, fee prep a r a tion, negoti a tion, project st a ffing, a nd coordin a tion of a ctivities rel a ted to pl a nning, design, a nd construction.
  • Tr a vel to client a nd project sites for client visits/meetings a nd tr a vel to other Kennedy Jenks offices will be necess a r y.
  • Contribute to project delivery go a ls through m a n a ging projects, being a project engineer, or project te a m member.




Qualifications :





  • Thorough underst a nding of your lo c a l m a r ket; est a blished industry rel a tionships, a nd strong techni c a l knowledge of the w a ter, w a stew a ter, pipeline, stormw a ter, environment a l, a nd industri a l consulting business.
  • A n entrepreneuri a l spirit, proven experience with business development, rel a tionship building, negoti a tion, a nd client se rvice m a n a gement delivered with the highest degree of integrity.
  • Enthusi a sm for te a m building, st a ff development, a nd coll a bor a tive inclusive le a dership.
  • Strong writing, editing, rese a r ch, a nd verb a l communi c a tion skills.
  • Minimum fifteen (15) ye a r s of relev a nt experience.
  • BS or MS in Civil, Chemi c a l , Environment a l, or simil a r engineering field.
  • California PE license or a bility to immedi a tely obt a in license .
  • Design-Build experience a nd DBI A certifi c a tion is a plus.
  • Ability to travel to clients and KJ offices as needed.




S a l a r y r a nge for this position is a nticip a ted to be $180,000 to $235,000, and may vary based upon education, experience, qualifications, licensure/certifications and geographic location.
Benefits summary: Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.


#LI-Hybrid




As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience with a flexible hybrid work environment. Kennedy Jenks provides competitive compensation that will vary based upon education, experience, qualifications, skills, licensure/certifications, seniority, and geographic location. We offer a full benefits package.
Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.



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