Director, Client Service

2 days ago

Los Angeles CA United States The Trade Desk Full time

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk

What we do:

The Client Services, Advertiser Team is focused on creating deeper, more innovative and more productive long-term relationships with our largest global advertisers and their agency partners. These team members support 2-3 brands, often at a global level, enabling the deepest understanding of each client’s business needs. We take a consultative approach to designing mid to long-term engagement plans that support our client’s most ambitious growth goals. We develop bespoke integrations across media, data, technology and business processes and work with our global counterparts focused on campaign management, solutions architecture and technical account management, product, insights and sales to execute and demonstrate business impact to C-level stakeholders.

What you’ll do:

  1. Manage a portfolio of business across key strategic clients alongside teammates on Account Management, Trading, and Business Development teams.
  2. Balance long-term (12 months+) planning with short-term objectives to meet or exceed revenue goals.
  3. Study your client’s business opportunities, challenges and growth strategies to advise on strategic integrations across data, technology and business processes.
  4. Use creative and strategic problem-solving skills to find solutions that are mutually beneficial to TTD and our clients.
  5. Influence & execute corporate level strategy by driving growth with key clients.
  6. Lead cross-division client communication, projects, and deliverables.
  7. Possess innate understanding of the varied business models employed by clients, ability to capture essence of a problem and results-driven mindset to build a solution.
  8. Constantly review and optimize workflow and processes for health of client’s business, which involves project management of cross-functional teams.
  9. Quickly develop business acumen across assigned verticals & advertisers with ability to become trusted subject matter expert.
  10. Help to create and/or optimize ways of working and client-facing playbooks.
  11. Contribute to global account ownership for performance against revenue targets and P&L management.
  12. Build, maintain, and execute engagement plans, both internally & externally, with clients and partners.
  13. Inform our product roadmap and the global client services vision & strategy.
  14. Work closely with the client services team(s) to develop and execute an onboarding plan that will drive customer success with our programmatic buying platform.
  15. Govern global strategy, planning, and relationships for long-term growth of key global partners.
  16. Create and evangelize thought-leadership.

Who you are:

  1. 10+ years relevant experience in media or a related industry, ideally with strong programmatic experience. Experience working with global teams is a plus. Experience in consulting or consultative roles a plus.
  2. Extensive experience in developing, nurturing and managing client strategy and executive-level relationships and C-Suite relationships.
  3. Technology vertical experience in previous Account Management, Trading, or Client Strategy roles.
  4. Proven track-record in designing and executing client multi-year engagements and growth plans.
  5. Successful in creating and evangelizing new thought leadership, ways of working or customer-facing solutions.
  6. Ability to build strong, influential relationships with internal and external stakeholders, executive teams, and industry groups through superb communication and interpersonal skills.
  7. Able to grasp and communicate with gravitas on media, marketing and technical subject matter.
  8. Understanding of marketing strategies and how media, programmatic, data, measurement and technology fit into the full picture.
  9. Technical fluency and ability to think creatively about how disparate systems, platforms and data streams could be integrated to serve client objectives.
  10. Excellent influencing and negotiation skills.
  11. Highly organized with a strong attention to detail.
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