Principal Customer Quality Engineer

2 weeks ago

Anaheim CA United States Collins Aerospace Full time
Date Posted:

2024-09-08 Country:

United States of America Location:

HCA11: Hoist & Winch 3355 E La Palma Ave , Anaheim, CA, 92806 USA Position Role Type:

Onsite

The Hoist & Winch business unit at Collins Aerospace is seeking a Principal Customer Quality Engineer. This individual acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Principal Customer Quality Engineer serves as the customer's voice throughout the organization and leads a cross-functional team to resolve known issues and drive preventative actions to reduce quality escapes. This individual will work closely with Value Stream Leaders (VSLs) to ensure projects are completed on time and customers are satisfied. This position will be in a multi-disciplinary team environment and will need to be able to thrive in tackling challenges. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

What You Will Do:
  • Responsible for both Program and Product Quality Engineering.
  • Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers.
  • Identifies and manages risk in product development primarily utilizing and driving PPAP core elements (e.g. PFMEA, MSA, Process Flow and Control Plans, etc.).
  • Performs Escape management procedures, and root cause analysis, and recommends corrective action for design problems for internally produced products & processes.
  • Leads customer audits/assessments when requested.
  • Developing, modifying, applying, and maintaining quality evaluation, control systems, and protocols for materials being processed into partially finished or finished products. Works with product design and specification, and devises testing plans, methods, and equipment to assure the reliability of the product.
  • Collaborate internally to ensure quality standards are in effect. Ensures that projects and process control documentation are compliant with requirements, objectives, and/or contracts.
  • Analyze and make recommendations for corrective actions for nonconformities and/or design problems for internally produced products & processes for managing risk in product development.
  • Manage processes to ensure all requirements are met for work transfer and process change management including Resourcing Gate and Production Part Approval Process (PPAP) acceptance.
Qualifications You Must Have:
  • Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
  • Proven In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
  • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
  • Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.
  • 5+ years in Aerospace with solid knowledge of Quality Assurance in production/manufacturing and new product developments.
  • FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
  • Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA).
  • Ability to effectively lead a cross-functional team to drive quality improvement initiatives.
What We Offer:

Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Employee Scholar Program, tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
  • Ovia Health, fertility and family planning
  • Employee Assistance Plan, including up to 5 free counseling sessions
  • Incentives for a Healthy You
  • Bright Horizons, back-up child / elder care and college coach resources
  • Autism Benefit
  • Doctor on Demand, virtual doctor visits
  • Adoption Assistance
  • Teladoc Medical Experts, second opinion program
  • And more
May be eligible for relocation.

Learn More and Apply Now

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.



This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications
  • Be on a career break of one or more year at time of application
  • Have prior experience in functional area of interest
  • Have interest in returning in either a full-time or part-time position
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

You could be a great fit for our Quality organization if:
  • You take immense satisfaction and pride in the quality of your work.
  • You're the first to point out opportunities for continuous improvement (even outside of work not at all to the annoyance of your friends and family).
  • You understand the absolute importance of adhering to compliance all while making your customers proud by achieving a zero-defect quality delivery plan.
OK. We got it. You live and breathe Quality. So do we For us at Collins Aerospace, quality is personal. People's lives and safety depend on the quality of our products. From the child flying for the first time, to the men and women who save lives, to the astronaut exploring outer space - what we do matters, every day. If you checked the boxes above, we invite you to join the Quality organization as we work to be the best aerospace company for the world by delighting our customers with 100 percent on-time delivery and zero-defect parts.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

The salary range for this role is 105,000 USD - 221,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement . click apply for full job details

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