Network Operations Center Technician

1 month ago

Kansas City MO United States 3i People Full time

The NOC Tech I will perform network monitoring of the Client SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the client Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all client provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.

Duties & Responsibilities

80%

  • Monitor, manage and maintain all edge network devices, performance, and quality across the Client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
  • Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
  • Create and triage trouble tickets, including remote testing
  • Troubleshoot and repair Client provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN)
  • Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives 20%
  • Communicates daily with many departments within Client, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents. * Stay up to date on organizational SOPs
  • Perform other duties assigned by NOC Management team

Qualifications

Education: High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)

Experience: 1-2 years of experience working in a telecommunications environment preferred, but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles

Key Competencies: Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.

  • Base knowledge of some of the following technologies:
  • Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
  • Network infrastructure, DNS, IP Subnetting
  • Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
  • Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

  • Network Operations Center Technician

    1 month ago

    Lees Summit, MO, United States Advantage Tech Full time

    Advantage Tech is searching for NOC Technicians to join their client's team in Lee's Summit, MO.POSITION PURPOSE:The purpose of the NOC Technician is to provide customer support for Bluebird Network customers. Position directly monitors the client's network elements, network performance and facilities.NOC Technicians work directly with Field Operations and...

  • Network Operations Center Technician

    2 months ago

    Kansas City, United States 3i People Full time

    The NOC Tech I will perform network monitoring of the Client SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the client Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all client provided network services. The NOC...

  • Network Operations Center Technician

    2 months ago

    Kansas City, United States 3i People Full time

    The NOC Tech I will perform network monitoring of the Client SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the client Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all client provided network services. The NOC...

  • Network Operations Center Technician

    1 month ago

    Frisco, TX, United States Brooksource Full time

    Network Technician 3-year contract Frisco, TX. Our Fortune 100 telecom client is hiring Network Technicians to join their Retail Deployment team. In this role, you will act as a subject matter expert to support the deployment of complex retail store network hardware and services. You will be supporting onsite vendors and end user support technicians.You will...

  • Network Operations Center Technician

    2 months ago

    kansas, United States 3i People Full time

    The NOC Tech I will perform network monitoring of the Client SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the client Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all client provided network services. The NOC...

  • Network Technician

    1 month ago

    Arizona City, AZ, United States AdvantEdge Full time

    Job Title: Network TechnicianLocation: Mesa, AZDuration: 6 Months Job Type: Contract Work Type: OnsitePay rate: $30-$30 Per HRJob DescriptionWe are looking to hire a highly motivated, best-in-class Network Technician to join our team within network infrastructure deployment on a temporary basis.The candidate will work with minimum supervision in a dynamic...

  • Network Operations Center Engineer

    1 month ago

    Lees Summit, MO, United States Advantage Tech Full time

    Advantage Tech is searching for a NOC Engineer to join their client's team in Lee's Summit, MO.POSITION PURPOSE:The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing...

  • Data Center Installation Technicians

    3 weeks ago

    Denver, CO, United States Startech Network Inc. Full time

    Startech Networks, Inc. is seeking experienced Data Center Installation Technicians with US Work Authorization for positions in Denver, Colorado, Dallas, Texas, Washington, DC, Atlanta, Georgia, Charleston, South Carolina, Fort Wayne, Indiana, Dalles Oregon, Tulsa Oklahoma and Lenoir, North Carolina. Our Denver Colorado based candidates must begin working on...

  • Network Technician

    1 month ago

    Mesa, AZ, United States AdvantEdge Full time

    Job Title: Network TechnicianLocation: Mesa, AZ Duration: 6 Months Job Type: Contract Work Type: Onsite Pay rate: $30-$30 Per HRJob Description:We are looking to hire a highly motivated, best-in-class Network Technician to join our team within network infrastructure deployment on a temporary basis.The candidate will work with minimum supervision in a...

  • Network Technician

    1 month ago

    Richardson, TX, United States Apex Systems Full time

    We are looking to hire a highly motivated, best-in-class Network Technician to join our team within network infrastructure deployment on a temporary basis. The candidate will work with minimum supervision in a dynamic environment to drive the expansion of our next-generation networks.The position responsibilities will include scaling support of several data...

  • IT Systems Specialist for Network Operations

    2 weeks ago

    Kansas City, Missouri, United States Leidos Full time

    Company OverviewLeidos is a leading provider of innovative IT solutions and services, with a strong presence in the Kansas City area. Our team is dedicated to delivering cutting-edge technology and expertise to support the Navy's mission.SalaryThe estimated salary range for this position is $87,100 - $157,450 per year, depending on experience and...

  • Network Operations Center Administrator

    3 weeks ago

    Oklahoma City, United States OU Health Full time

    Position Title:Network Operations Center Administrator Department:Information Systems Job Description: General Description: The Network Operations Center (NOC) Administrator will provide support for technology related monitoring and engage in incident management and resolution. Responsibilities include initial assessment, triage, research, and resolution of...

  • Network Operations Center

    1 month ago

    Dallas, TX, United States Catapult Solutions Group Full time

    We are seeking experienced NOC Operators. The ideal candidate will be responsible for monitoring, operating, and controlling both digital and analog telecommunications networks that provide critical voice and data services to transmission and distribution facilities.Key Responsibilities:Monitor and maintain network components, including NERC/CIP critical...

  • Network Technician

    4 weeks ago

    Greeley, CO, United States Danta Technologies Full time

    We are looking for a Network Technician who can work onsite at Greenley, CO-80634 A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Job Role:- Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as...

  • Network Operations Specialist

    1 week ago

    Kansas City, United States STLRecruit Full time

    An expanding industrial company is adding a position for a highly skilled On-Site Network Operations Specialist to join our team. You will be responsible for providing comprehensive technical support to our employees, working closely with external vendors and cloud application service providers, and assisting with network administration. You will be working...

  • NOC Technician

    1 week ago

    Kansas City, MO, United States TEKsystems Full time

    Working 100% onsite in Kansas City MO- Shift: 9am-5:30pm M-F ---- Also open to people that are good with night shifts, looking to build out their night shift NOC team eventually. Description:POSITION PURPOSE: Position directly monitors network elements, network performance and facilities. NOC Technicians work directly with Field Operations and Technical...

  • NOC Technician

    1 week ago

    Kansas City, MO, United States TEKsystems Full time

    Working 100% onsite in Kansas City MO- Shift: 9am-5:30pm M-F ---- Also open to people that are good with night shifts, looking to build out their night shift NOC team eventually. Description:POSITION PURPOSE: Position directly monitors network elements, network performance and facilities. NOC Technicians work directly with Field Operations and Technical...

  • Senior Network Technician

    1 month ago

    Overland Park, KS, United States Brooksource Full time

    Our Fortune 100 telecom client is hiring a Senior Network Technician to join their Business Operations Surveillance Support team. In this role you will act as a subject matter expert in complex telecommunications networks and processes. You’re required to be knowledgeable in advanced remote network surveillance and first tier troubleshooting as well as...

  • Data Center Technician

    5 days ago

    Santa Clara, CA, United States TEKsystems Full time

    Description Mid-level data center technician, with experience in network upgrades and cabling. They will be tasked with upgrading T2 networking devices in a data center environment. 2-month extendable project with possibility of extension/conversion to long-term role. For reference, our current team which started at 1-month contracts are slated to go...

  • Data Center Technician

    2 weeks ago

    Kansas City, United States Danta Technologies Full time

    We're seeking a Data Center Technician (Runops) in Kansas City, MO. This position requires an onsite from Monday to Friday. Cabling & Termination • The Fiber Technician will mount and install racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required. • The Fiber Technician performs testing: continuity...