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Network Operations Center Engineer

1 month ago

Lees Summit MO United States Advantage Tech Full time

Advantage Tech is searching for a NOC Engineer to join their client's team in Lee's Summit, MO.

POSITION PURPOSE:

The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems, as well as:
  • Ensuring customer issues are handled quickly and correctly is a key to success in this role.
  • This position will work closely with Field Operations, Engineering and Bluebird Customers.
  • They will be responsible for monitoring, Tier II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services.
  • Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.

PRINCIPAL ACCOUNTABILITIES:

  1. Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipment
  2. Monitor network performance and active alarms
  3. Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
  4. Read and interpret CLR/DLRs
  5. Work with Engineering on customer circuit changes and design
  6. Complete test and turnup of newly activated customer circuits
  7. Train the NOC on DWDM, MPLS, and Sonnet equipment
  8. Work closely with Operations and Engineering to ensure quick circuit activation
  9. Correspond with customers with ticket updates and advanced technical support

JOB REQUIREMENTS:

Desired:

  • 3 years' experience in Network Engineering
  • 2 to 3 years' experience working in an NOC environment in the telecommunications industry.
  • Strong communications skills
  • Fiber optic fundamentals
  • Multi-task and maintain composure.
  • Experience performing circuit testing procedures and test equipment.
  • Nokia, ADVA, Ekinops and MRV experience

Required:

  • 3 to 5 years in Telecommunications or equivalent Technical Training
  • High school diploma or equivalent
  • Strong communications skills
  • Strong MPLS knowledge
  • DWDM fundamentals
  • Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.