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Director, Applications-ServiceNow
1 month ago
Position Highlights:
Position: Director, IT Applications - ServiceNow
Location: choice of Arlington Heights, Warrenville or Skokie
Full Time
Hours: Monday-Friday, 8:00am - 5:00pm
Required Travel: some travel to other Endeavor Health facilities
Hybrid Schedule
Job Summary:
As the System Director, Business Applications at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization, and implementation services of solutions specific to areas of responsibility. In this role, you will be responsible for the full life cycle management, from strategic planning, development, and maintenance to the launch of solutions and platforms. You will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience, and creating innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system. Additionally, you will be responsible for promoting the consistent use of available tools, techniques, workflows, and platforms.
To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.
What you will do:
- Drive end-to-end activities for the assigned solutions portfolio and develop and lead teams for high performance outcomes.
- Provide direction for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
- Establish relationships with domain leaders to understand strategic business needs and user requirements; identify business requirements to guide specifications for ease of business operations.
- Lead or participate in governance committees to collaborate with key stakeholders about priority and workload.
- Collaborate with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
- Mentor direct reports through oversight of activities such as: Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.
- Remain updated on the latest technologies available in the market and promote the implementation of relevant technologies. Participate in industry related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, as appropriate.
- Develop strong partnerships with other leaders to identify synergies and opportunities for improvement. Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes.
- Develop and execute strategic roadmap for assigned areas of responsibility and identify opportunities for technology and process improvement.
- Independently develop recommendations for and effectively resolve complex human resource, technical, or communication issues.
What you will need:
Education: Bachelor's degree in technology, Computer Science, or related field OR equivalent work experience. Preferred: Master's degree in related field.
Experience:
- Five (5) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
- Three (3) or more years of leadership experience as defined as essential to the role.
- Seven (7) or more years of experience in managing processes, applications, or systems in an integrated healthcare delivery system or relevant related industries.
- Five (5) or more years of leadership experience.
- Experience using and/or with the portfolio of responsibility.
Unique Skills or Abilities:
- Excellent verbal and written communication and presentation skills.
- Strong technical skills.
- Strong understanding of information processing fundamentals and best practices.
- Ability to manage multiple complex projects with efficiency.
- Significant domain knowledge and interpersonal skills.
- Ability to identify, plan and execute strategic initiatives.
- Strong personal and ethical accountability.
- Demonstrated analytical and critical thinking for problem solving / issue resolution.
- A lean towards curiosity, out of the box thinking and innovative.
- Focus on people and active engagement in recruitment and retention.
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit .
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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