Bilingual Float Patient Service Representative

2 months ago

Greenwood SC United States Carolina Health Centers, Inc. Full time

Description:

This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.

Bilingual in Spanish is required.

Description

The Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.

Additional Details:

Qualifications

High school diploma or equivalent

Work Experience and Skills

Bilingual in Spanish is required
Knowledgeable of medical terminology preferred
Excellent verbal and written communication skills
Current computer skills
Ability to establish and promote positive interpersonal relationships
Excellent organization skills
Cultural awareness and appreciation for differences
Ability to demonstrate excellent customer service and strong cultural competency
Ability to adhere to strict confidentiality guidelines
Good interpersonal, organizational, and computer skills required
Teamwork oriented
Able to take and follow through with delegated tasks sand accountability
Resourcefulness in problem solving
Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, Word

Requirements:

Duties and Responsibilities

Customer Service:

Answers the telephone with the standard greeting and a smile in a timely manner
Treat Every Patient with Care and Courtesy
Maintain a well-kept lobby and work space
Understand, abide by, and be able to explain HIPAA to patients as needed
Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient's needs and expectations
Ensure patients understand the services we provide and the benefits of choosing us as their medical home

Check In:

Acknowledge Patients in the PM system Upon Arrival
Arrive Patients in EHR and enter location (Waiting Room)
Verify Demographics (mailing address, telephone number, responsible party)
Input Insurance or Sliding Fee information
Collect Co-Pays & Post & Balance Payments
Update Patient paperwork annually (HIPAA, Registration, RX consent)
Run Medicaid to verify eligibility daily

Check-Out:

Print Patient Clinical Summary
Schedule any Follow-up Visits
Check patients out in the PM system and EHR upon departure

Other Procedures:

Count Cash Box and log in the amount in the box at the beginning and end of each shift
Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
Conduct Appointment Phone Call Reminders
Build New Patient Accounts
Scan & appropriately file Patient Documents
Navigate through EMR System to print records, identify meds, referrals, lab results, etc.
Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
Identify and manage tasks in the EMR platform
Distribute & Sort Mail & Courier Items
Distribute medications delivered through the courier to patients & collect payment on those medications
Sign out prescriptions for controlled substances to patients
Responds to tasks from the patient portal as required in a timely manner
Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
Operate Copier for Office Copies, Fax, and Scanning
Capable of operating the Credit Card Equipment
Operate the Postage Machine

Salary:

Starting at $16.42/hour

All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.

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