Executive Casino Host

3 days ago

Clinton IA United States Wild Rose Entertainment Full time
Job Description: Executive Casino Host

Department: Marketing

Reports to: This is a matrix reporting position with direct reporting to the Player Development Manager and Indirect reporting to the property Marketing Manager.

Location: Wild Rose Casino & Hotel Clinton

Position Summary:

The Executive Casino Host will deliver exceptional, personalized guest services while effectively implementing strategies to attract and maintain players as outlined in the Player Development program overseen by the Player Development Manager and property Marketing Manager. Your contributions will play a crucial role in advancing the company's overarching strategic plan and revenue objectives.

The Executive Host, with the assistance of the Player Development Manager, is responsible for developing, establishing, and providing strategic and tactical support to help the host team achieve their revenue targets.

Essential Duties and Responsibilities:
  • Monitor and maintain the property player development program in accordance with the outlined program.
  • Achieve individual and team revenue goals through increased share of wallet and trips.
  • Manage the Player Development team.
  • Proactively engage with new or potential players, fostering their interest in our offerings.
  • Provide personalized and attentive service tailored to the preferences of existing players.
  • Resolve player issues, questions, and concerns with a focus on maintaining goodwill and satisfaction.
  • Uphold the highest standards of professionalism, confidentiality, and discretion.
  • Drive player participation by actively promoting card acquisition on the gaming floor.
  • Highlight special events to individuals or targeted groups during casino floor interactions.
  • Maintain a prominent presence on the casino floor during much of your shift.
  • Inform guests about upcoming promotional drawings during regular interactions.
  • Supervise and oversee promotional drawings, ensuring smooth execution.
  • Extend warm greetings, host guests, and express gratitude for their patronage.
  • Exhibit a consistently positive and friendly demeanor while delivering prompt and courteous service.
  • Assist in monitoring guest visits, arranging transportation and accommodations, and adhering to established service guidelines.
  • Develop relationships with key players through a well-defined contact strategy using various communication channels.
  • Educate guests on the features and advantages of facilities.
  • Leverage property amenities and programs to attract and retain high-end players.
  • Accurately input key data into the computer system, including enrollments.
  • Monitor comp issuance and point redemptions for accuracy and compliance.
  • Immediately report emergencies, such as unruly or intoxicated guests, to Managers.
  • Maintain effective communication with coworkers and managers to ensure the orderly operation of the casino floor.
  • Uphold cleanliness standards in your work area.
  • Meet company attendance requirements and adhere to all safety protocols.
  • Always demonstrate excellent guest service skills.

Supervisory Responsibilities:

Casino Host(s)

Position Experience:

Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation.

Sales, marketing and/or customer relations experience preferred. Prior supervisory experience preferred.

Education and/or Experience:

Associate's or higher degree in marketing or related field or progress towards degree preferred.

Language Skills:

Must be able to read, write and speak English. Must be able to communicate with managers, other employees, and guests. Must be able to communicate in a clear and concise manner. Ability to deliver and present findings on analytical data. Ability to communicate with co-workers and/or guests in a professional manner. Ability to read, analyze and interpret financial reports and legal documents. Ability to draft reports and memos.

Interpersonal Skills:

Excellent guest service skills are essential. Ability to research problems/issues, collect data, establish facts, and draw valid conclusions. Excellent attention to detail. Ability to listen and resolve customer's concerns. Ability to lead, motivate, encourage, and manage. Must be able to collaborate with co-workers and work as a team. Ability to carry out instructions. Ability to maintain a positive attitude towards guests, co-workers, and other department staff.

Work Environment/Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; walk and reach with hands and arms. Must have the ability to occasionally lift up to 35 pounds. The noise level in the environment is usually moderate.

Critical features of this job are described under the heading listed on the job description. Nothing in this job description restricts Wild Rose's right to assign or reassign duties and responsibilities to this job at any time.

  • Executive Casino Host

    4 days ago

    Clinton, IA, United States Wild Rose Entertainment Full time

    Job Description: Executive Casino Host Department: Marketing Reports to: This is a matrix reporting position with direct reporting to the Player Development Manager and Indirect reporting to the property Marketing Manager. Location: Wild Rose Casino & Hotel Clinton Position Summary: The Executive Casino Host will deliver exceptional, personalized guest...

  • Executive Casino Host

    3 days ago

    Clinton, United States Wild Rose Entertainment Full time

    Job Description: Executive Casino Host Department: Marketing Reports to: This is a matrix reporting position with direct reporting to the Player Development Manager and Indirect reporting to the property Marketing Manager. Location: Wild Rose Casino & Hotel Clinton Position Summary: The Executive Casino Host will deliver exceptional, personalized guest...

  • Cafe Host

    3 days ago

    , NV, United States Earl Enterprises Full time

    About Cafe HollywoodCafe Hollywood is a vibrant restaurant located on the casino floor of Planet Hollywood Resort & Casino, celebrating the magic of Hollywood.Job SummaryWe are seeking a highly skilled and friendly Cafe Host to join our team at Cafe Hollywood. As a Cafe Host, you will be the first point of contact for our guests, providing exceptional...

  • Banquet Service Associate

    3 days ago

    Clinton, Iowa, United States Wild Rose Casino & Resort Full time

    Banquet Server Job DescriptionAt Wild Rose Casino & Hotel, we are seeking a skilled Banquet Server to join our team. As a Banquet Server, you will play a vital role in providing exceptional guest service and ensuring the success of our banquets and events.Key Responsibilities:Provide superior guest service to all Wild Rose Casino & Hotel guests during...

  • Banquet Server

    2 weeks ago

    Clinton, Iowa, United States Wild Rose Casino & Resort Full time

    Banquet Server Job SummaryWild Rose Casino & Hotel is seeking a skilled Banquet Server to provide exceptional guest service and support for events and functions in our events center.Key Responsibilities:Deliver outstanding service to guests during banquets and eventsAssist with food and beverage operations, including setup, service, and cleanupCollaborate...

  • Hotel Front Desk Associate

    1 month ago

    , IL, United States Par-A-Dice Hotel Casino Full time

    Job Title: Hotel Front Desk ClerkAt Par-A-Dice Hotel Casino, we are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Guest...

  • Casino Cage Cashier

    2 days ago

    Las Vegas, NV, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences...

  • Line Cook

    3 weeks ago

    Bell Gardens, CA, United States Parkwest Bicycle Casino Full time

    {"h3": "Job Overview"} In today's fast-paced culinary world, precision and execution are key. Parkwest Bicycle Casino is seeking a skilled and talented Line Cook to join our team. The ideal candidate will assist the Chef in kitchen operations, ensuring that every dish meets our high standards of quality and presentation. {"h3": "Responsibilities"} Prepare...

  • Information Technology Director

    16 hours ago

    Shelton, WA, United States Little Creek Casino Resort Full time

    Job TypeFull-timeDescriptionType: Onsite. Not hybrid or remote.Are you ready to drive the future of technology and make a lasting impact on our organization? As the Information Technology Director, you’ll play a pivotal role in driving innovation, optimizing systems, and aligning technology strategies with business goals. You'll collaborate with various...

  • Information Technology Director

    1 week ago

    Shelton, WA, United States Little Creek Casino Resort Full time

    Job TypeFull-timeDescriptionType: Onsite. Not hybrid or remote.Are you ready to drive the future of technology and make a lasting impact on our organization? As the Information Technology Director, you’ll play a pivotal role in driving innovation, optimizing systems, and aligning technology strategies with business goals. You'll collaborate with various...

  • Information Technology Director

    2 weeks ago

    Shelton, WA, United States Little Creek Casino Resort Full time

    Job TypeFull-timeDescriptionAre you ready to drive the future of technology and make a lasting impact on our organization? As the Information Technology Director, you’ll play a pivotal role in driving innovation, optimizing systems, and aligning technology strategies with business goals. You'll collaborate with various departments to enhance operations and...

  • Information Technology Director

    4 days ago

    Shelton, WA, United States Little Creek Casino Resort Full time

    Job TypePlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Full-timeDescriptionType: Onsite. Not hybrid or remote.Are you ready to drive the future of technology and make a lasting impact on our organization? As the Information Technology Director, you’ll play a pivotal role...

  • Host Team Member

    3 days ago

    , LA, United States P.F. Chang's Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Host to join our team at P.F. Chang's. As a Host, you will be responsible for delivering exceptional hospitality to our guests, ensuring a seamless dining experience from the moment they arrive to the moment they leave. Your primary focus will be on maintaining the overall flow of the restaurant,...

  • Host

    3 weeks ago

    Atlanta, GA, United States PF Changs Full time

    P.F. Chang's Pay Range (based on experience): $15.50 - $18.50 / hourBenefits we offer for this position:All team members: Competitive payFlexible schedulingPaid on the job trainingOpportunities for advancement – we promote from withinFood provided – free meal / food per shiftEmployee referral program.Exclusive team member discounts Closed on Thanksgiving...

  • Host

    3 weeks ago

    Arlington, TX, United States PF Changs Full time

    P.F. Chang's Pay Range (based on experience): $13.00 - $16.00 / hourBenefits we offer for this position:All team members: Competitive payFlexible schedulingPaid on the job trainingOpportunities for advancement – we promote from withinFood provided – free meal / food per shiftEmployee referral program.Exclusive team member discounts Closed on Thanksgiving...

  • Host

    1 month ago

    Fredericksburg, VA, United States Silver Diner Development, LLC Full time

    Now Hiring For Our Grand Opening in Fredericksburg! Grand opening is targeting the first week of November, exact date is TBD based on construction. Training to begin in mid-October, Exact dates TBD. Now accepting applications. Interviews for qualified candidates begin on September 19th. If you have a passion for hospitality, connecting with people, and...

  • Tour Coordinator

    4 weeks ago

    , MI, United States Kewadin Casinos Full time

    Job SummaryThe Tour Host position at Kewadin Casinos is a key role in ensuring exceptional customer experiences for our motorcoach groups. As a Tour Host, you will be responsible for coordinating all aspects of group services, providing attentive and professional customer service, and exceeding customer expectations.Key ResponsibilitiesGenerate vouchers and...

  • Host

    4 months ago

    Irvine, CA, United States PF Changs Full time

    Hiring immediately for full-time or part-time Host or Hostesses.Benefits We Offer: Vacation pay*Benefit plan options*Competitive payFlexible schedulePaid on the job trainingOpportunity to work with a growing brand with advancement opportunities and ongoing development – we promote from withinFood provided - free meal / food per shiftEmployee referral...

  • Host

    4 weeks ago

    Irvine, CA, United States PF Changs Full time

    P.F. Chang's Pay Range (based on experience): $17.00 - $20.00 / hourBenefits we offer for this position:All team members: Competitive payFlexible schedulingPaid on the job trainingOpportunities for advancement – we promote from withinFood provided – free meal / food per shiftEmployee referral program.Exclusive team member discounts Closed on Thanksgiving...

  • Birthday Party Host

    4 weeks ago

    , GA, United States Stars and Strikes Full time

    Job OverviewStars and Strikes is seeking a charismatic and energetic individual to join our team as a Birthday Party Host. As a key member of our team, you will be responsible for creating an unforgettable experience for birthday children and their guests.Key ResponsibilitiesDevelop and execute engaging party plans to ensure a fun and memorable experience...