IT Site Services Specialist

6 days ago

King of Prussia PA, United States Parexel International Corporation Full time

JOB DESCRIPTION

Job Title IT Site Services Specialist I

Location Mohali

Essential Function

  • Provide technical user/systems support for desktops/laptops and user computing environments.
  • Contribute to systems and operational projects.
  • Perform workstation Hardware/Software installations.
  • Perform Hardware upgrades, maintenance and repairs.
  • Resolve end-user incidents & service requests via the Service Desk process.
  • End to end ownership of IT asset inventory management.

Relationships

Reports to Manager/Sr. Manager/Associate Director IT Operations

Directly Supervises N/A

Provides Work Direction to N/A

Works Closely with All IT Support Teams

External Relationships N/A

Key Accountabilities

  • Provide standard incident resolution via IT Service Desk processes.
  • Perform basic workstation, printer and peripheral setup and troubleshooting.
  • Configure and deliver new workstation hardware based on approved IT standards.
  • Assist with system upgrades, moves, adds and changes.
  • Update CMDB as required.
  • Assist other IT groups with operational support duties.
  • Conduct user satisfaction call-backs as required.
  • Additional projects or tasks as assigned by Management.

Skills

  • Excellent interpersonal, verbal and written communication skills
  • Excellent problem skills
  • Client focused approach to work; excellent customer service skills
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple varied tasks with enthusiasm and prioritize workload with attention to detail
  • Willingness to work in a matrix environment and to value the importance of teamwork.

Education

  • College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.

Language Skills

  • Native language and proficiency in verbal and written English

Minimum Work Experience

  • Basic experience in systems support and operations, including LAN administration, PC and User support.
  • Specific basic experience is required in one or more of the following area: Hardware (Intel based equipment), Software (PC based operating systems and applications); and others.
  • Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols.
RequiredPreferredJob Industries
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