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IT Site Services Specialist I

2 months ago

King of Prussia, United States Parexel International Corporation Full time

We are currently hiring an IT Site Services Specialist I to join our team In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base

Please note: This is a fully office based role.

Key Accountabilities:

  • Provide standard incident resolution via IT Service Desk processes

  • Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives

  • Manage basic projects related to service desk processes or technology solutions

  • Develop and maintain documentation for end user community and other IT Departments

  • Additional projects or tasks as assigned by management

  • Responsibility of remote sites to help support and maintain their IT support needs

  • Drive and promote improvement to the customer experience within Data & Technology

Skills:

  • Excellent interpersonal, verbal, and written communication skills

  • Excellent problem-solving skills

  • Client focused approach to work; excellent customer service skills with a ‘Customer Experience‘ mindset with their end user support

  • A flexible attitude with respect to work assignments and new learning

  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

  • Willingness to work in a matrix environment and to value the importance of teamwork

  • Willingness to travel to other locations to provide support as instructed by management

Knowledge and Experience:

  • 1-2 years + experience in systems support and operations, including LAN administration, PC and user support

  • Prior experience within a support focused role, ideally with customer experience as a focus

  • Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)

  • Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols

Education:

  • University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience