Account Manager

2 days ago


Honolulu HI United States CAI Full time

The Education Account Manager’s primary role will be developing and nurturing our Education client relationships. The account manager will serve as the bridge between new relationships, freshly awarded work, and established long-term client teams. They will work to build and cultivate new relationships in emerging areas of the education landscape to ensure client satisfaction and grow long-lasting and sustainable client dealings. This is a full time and remote (with monthly travel) opportunity.

Job Description

We are looking for a dynamic, innovative Education Account Manager to develop and nurture our education client relationships. This position will be full-time and remote.

What You'll Do
  1. Client Relationship Management:
    1. Develop and nurture strong relationships with existing clients
    2. Connect with key business executives and stakeholders
    3. Serve as the primary point of contact for clients, handling all internal communication related to their accounts
    4. Manage multiple education accounts of all sizes
    5. Manage the day-to-day client communication and ongoing relationships of current, new, and upcoming projects
    6. Travel to meet with clients and prospects on a monthly basis
  2. Client and Business Development:
    1. Identifying new business opportunities among existing customers and effectively communicating them with the Business Development Team
    2. Connect with key education executives, faculty and stakeholders on education needs and opportunities
    3. Collaborate effectively with the Business Development Team as a subject matter expert on new business proposal opportunities when requested
    4. Negotiate contracts and ensure revenue targets are met
    5. Work with the appropriate internal and external teams to coordinate and complete contract renewals on time
    6. As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
  3. Client Support:
    1. Proactively remain connected to education clients and market evolution to access new opportunities and ensure all viable clients are engaged regularly
    2. Gain a deep understanding of our education clients’ goals, turn data into a compelling story, and provide actionable insights to expand our footprint and help the client grow
    3. Act as a client advocate within the organization
    4. Collaborate with internal departments to ensure client needs are understood and satisfied
    5. Address client inquiries promptly
    6. Collect and analyze data related to client accounts
    7. Continuously improving the overall customer experience
  4. Stay Current:
    1. Keep abreast of industry/education trends and emerging technologies
    2. Provide informed recommendations to clients
What You'll Need
  1. 3+ years’ proven success in account management or equivalent experience, preferably in the education space
  2. 3+ years’ proven success in relationship management or equivalent experience, preferably in the education space
  3. 3+ years proven experience managing a team
  4. Prior experience with project management a plus
  5. Expert knowledge and practical application experience with Microsoft tools suite (i.e., Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Visio)
  6. Prior knowledge of the education industry is highly desired
  7. Prior knowledge or experience working in or with education is highly desired (i.e., K-12, HigherEd, etc.)
  8. Bachelor’s degree in finance, business, IT or related field
Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

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