(Bilingual) Personal Lines Client Service Manager

5 days ago

Wilson Road Suite, United States Gallagher Full time
Introduction

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Future opportunity for bilingual Personal Lines Account Managers in Texas. While these roles are not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.


How you'll make an impact

Accountable for delivering high quality and efficient service to Gallagher's Personal Lines clients, this role operates in a team environment to manage less complex insurance accounts. Rather than having assigned clients, this role provides real-time servicing of clients in a shared call center environment. Primary areas of focus include delivering consistent, high quality client service, supporting the business priorities and growth, and consistently achieving or exceeding operational productivity and performance metrics. Manages inbound questions and requests from group of accounts with relatively simple servicing needs, ensuring an excellent customer experience. Essential duties include answering client phone and email queries related to billing, coverage, pricing, claims, policy cancellations, policy endorsements, inspections, documentation requests, issues, concerns, etc. Collaborates with Sales team to transition prospective Clients. Maintains complete and accurate client and policy data and documents. Contributes to key business outcomes such as client satisfaction, client retention and is also responsible for fostering a culture of performance and continuous improvement.


About You

Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality. Appropriate licensing as required.


Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred.

Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause.


Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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