Director, Client Services

5 days ago

West Golf Road, United States Gallagher Bassett Full time
Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Seeking a Director of Client Services to oversee a portfolio of demanding clients, acting as the primary point of contact to drive client satisfaction, retention, and success. Must be skilled in coordinating internal resources, developing service plans, and leading key client meetings to ensure progress and align goals.


How you'll make an impact

  • May manage anywhere from 1 to 10 clients, many among company’s larger and most demanding. 
  • Acts as a single point of contact with many of the company’s more sophisticated/demanding clients. 
  • Always responsive to requests and consistently identifies and resolves issues/challenges facing the client. 
  • Able to identify when/where to escalate issues. 
  • Brings the right people and resources together to solve challenges.
  • Thorough understanding of what client is trying to accomplish in their program and understands how the company can contribute to these goals.
  • Aligns self and external resources around client’s goals. 
  • Develops consistent, high-quality service plans to capture goals and ensure progress.
  • Presents client context and interests in a compelling way to motivate others.
  • Builds thorough knowledge of Company products and services. 
  • Intelligently describes and discusses attributes and benefits, and knows when to introduce them to address business needs. 
  • Communicates/coordinates client specific initiatives, i.e. closure projects, cost-reduction projects, performance warranty compliance and communicate results to senior internal and client contacts. Proactively works to plan for and ensure maximum retention, often producing renewal by self. 
  • Identifies and rectifies issues early. Viewed by client as their advocate. 
  • Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with minimal support. 
  • Sets and communicates roles for all internal participants prior to critical meetings. 
  • Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
  • Works with minimal supervision, with complete understanding of when to engage supervisor. 
  • Has complete understanding of program pricing. 
  • Understands the basics of program profitability to the company. 
  • Able to make appropriate trade-offs between pricing levers to reach best outcome for company (e.g. multi-year deals, LOP, etc.).

#LI-SD1


About You

Required:

  • Bachelor's degree and 6 years related experience.
  • Insurance license required.
  • Often travels for client needs (e.g., claim reviews, stewardship discussions).
  • Possesses and maintains significant and meaningful depth of knowledge in select industries, drivers of risk, and industry/competitor developments.
  • In-depth understanding of risk, insurance and claim industry information and trends.
  • Understands dynamics of exposure, coverages, carrier and broker dynamics.

 

Preferred:

  • Applicable industry designations preferred.

 

Work Traits:

  • Builds an in-depth knowledge of client.
  • Thinks outside the box to address specific client concerns.
  • Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
  • Proficient in Excel and PowerPoint.
  • Able to structures and use data to tell a compelling story.
  • Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
  • Able to engage with more sophisticated clients and brokers.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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