Program Associate

2 weeks ago

Washington DC United States AARP Full time
*Overview*

AARP's Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors 60-plus, providing free legal and social work services to those in need - empowering, defending, protecting, and helping thousands of clients each year in many areas of civil law.

The *Program Associate *coordinates a corps of volunteers, including developing strategies to recruit volunteers from diverse backgrounds, coordinating orientation and training programs, maintaining volunteer schedules, addressing volunteer issues, developing retention strategies, managing volunteer data, and liaising between volunteers and the organization's staff to ensure effective communication and collaboration. Additionally, this position maintains a program database and prepares detailed reports. Conducts outreach and community education presentations about the Senior Medicare Patrol project.

*Responsibilities*

* Assists with program implementation. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
* Works with program management to support stakeholders (including volunteers, participants, and partners). Ensures that member inquiries are addressed and that members are referred to the appropriate service and programs.
* Collects and synthesizes data for program reporting. Supports program activities which may include, but not limited to, tracking budget expenses, assisting special events, preparing committee materials, etc.
* Supports a business unit by regularly providing administrative-level support on a variety of projects, programs, and initiatives that are typically division-wide or enterprise-wide.
* Provides professional administrative support directly to manager and/or functional area. Supports program activities which may include, but not limited to, tracking budget expenses, assisting special events, preparing committee materials, etc.
* Recruits, trains, develops, and deploys volunteers in accordance with organizational goals. Anticipates volunteer needs and delivers materials, training, and other support to best meet those needs, including assistance with the onboarding of volunteers. Responds to volunteer inquiries and provides direct and indirect support for volunteer needs in accordance with organizational goals.
* Manages event logistics, planning, coordination, and execution. Researches options and costs and makes recommendations for new events. Manages the execution of various events and event operation budgets/vendor contracts.
* Develops and publishes compelling, valuable content to attract and engage customers and prospects, with the objective of enhancing brand awareness and equity and driving profitable customer action, including creation of articles, videos, blog posts, social media posts, product training, and presentations that inform, educate, and/or entertain a defined target audience.

*Qualifications*

AARP will not sponsor an employment visa for this position at this time.

* Completion of an Associate degree or demonstrated relevant work experience.
* Proficiency in Microsoft Office.
* Ability to regularly travel locally in the District to do outreach, and to travel annually to national (out of state) conferences.
* Position may require occasional evening and weekend work for a few hours.
* Minimum of 1 year of experience recruiting, training, or managing volunteers referred.
* Knowledge of federal Medicare and Medicaid programs a plus.

*Additional Requirements *

* Regular and reliable job attendance.
* Effective verbal and written communication skills.
* Exhibit respect and understanding of others to maintain professional relationships.
* Independent judgement in evaluation options to make sound decisions.
* In office/open office environment with the ability to work effectively surrounded by moderate noise.
* Ability to occasionally lift up to 25 pounds.

*Hybrid Work Environment*

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

*Compensation and Benefits*

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

*Equal Employment Opportunity*

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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