Assistant Director of Services
4 weeks ago
Job Number24182790
Job CategoryHousekeeping & Laundry
LocationAtlanta Marriott Marquis, 265 Peachtree Center Ave., Atlanta, Georgia, United States, 30303VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satisfaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
The salary range for this position is $70,000 to $88,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Business Services Director
3 weeks ago
Atlanta, United States State of Georiga Full time(Social Svcs Prgm Consultant 3) Job Code: SSP 042 Pay Grade: K Salary: $75,000 The Business Services Director is a new position created to implement the Walking the Last Mile to Reentry Program. This position is responsible for overseeing and assisti Business Services, Director, Business, Relationship, Project Management, Public Relations
-
Business Services Director
3 weeks ago
Atlanta, United States State of Georgia Full timeBusiness Services Director (Social Svcs Prgm Consultant 3) Job Code : SSP042 Pay Grade : K Salary : $75,000 The Business Services Director is a new position created to implement the Walking the Last Mile to Reentry Program . This position is responsible for overseeing and assisting with reentry focused customer service, relationships with partnering...
-
Business Services Director
3 weeks ago
Atlanta, United States State of Georgia Full timeBusiness Services Director (Social Svcs Prgm Consultant 3) Job Code : SSP042 Pay Grade : K Salary : $75,000 The Business Services Director is a new position created to implement the Walking the Last Mile to Reentry Program . This position is responsible for overseeing and assisting with reentry focused customer service, relationships with partnering...
-
Grant Services Director
7 days ago
Atlanta, United States City of Atlanta Full timeJob Posting Open Until FilledSalary Range: $80,000 - $90,000 General Description and Classification StandardsThe Director of Fiscal Operations reports directly to the Deputy Commissioner. The Director provides fiscal management and oversight for the City of Atlanta’s entitlement programs funded by the U.S. Department of Housing and Urban...
-
Service Director
1 month ago
Atlanta, Georgia, United States Gallery Residential Full timeJob DescriptionJob Title: Service DirectorDepartment: Property ManagementReports To: Community DirectorFLSA Status: Non-ExemptPosition Summary: The Service Director oversees and performs technical and mechanical work to ensure the property meets high standards for cleanliness, appearance, safety, and functionality.Key Responsibilities:Assists with and...
-
Communications Assistant Director
2 weeks ago
Atlanta, United States City of Atlanta Full time60Job Description:his position is vital to ensure the smooth and efficient management of the Atlanta Department of Transportation’s Communications and Community Engagement team. This team is responsible for responding to media inquiries in a timely and accurate manner, addressing crisis communications needs, providing direction and guidance in regard to...
-
Servicing Operations Director
4 weeks ago
Atlanta, Georgia, United States Stellantis Financial Services US Full timeJob Summary:We are seeking a highly skilled Servicing Operations Director to join our team at Stellantis Financial Services US. This is a leadership role that requires a strong background in instalment lending and process improvement.Key Responsibilities:Develop budgeting and forecasting models for up to nine Cost Centers.Deliver actionable and insightful...
-
Assistant Director of Nursing
3 weeks ago
Atlanta, United States CHSGa Full timeJoin us at Cherry Blossom Health & Rehab - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization...
-
Clinical Director of Behavioral Health Services
4 weeks ago
Atlanta, Georgia, United States State of Georiga Full timeJob SummaryThe State of Georgia is seeking a highly skilled Pyschologist - Director of Eligibility to lead our Behavioral Health team. As a key member of our department, you will be responsible for overseeing the eligibility and evaluation process for individuals seeking mental health services.Key ResponsibilitiesDevelop and implement policies and procedures...
-
Director of Customer Service
2 days ago
Atlanta, United States Unlimited Lawn Care Full timeCompany Description Unlimited Lawn Care is a prominent lawn care company in the Southern United States, dedicated to providing exceptional lawn and landscape services since 1998. We offer a wide range of eco-friendly services, including year-round bio-nutrition, pest control, aeration, tree and shrub care, and mosquito defense. Backed by a 100% satisfaction...
-
Director of Customer Service
2 days ago
Atlanta, United States Unlimited Lawn Care Full timeCompany Description Unlimited Lawn Care is a prominent lawn care company in the Southern United States, dedicated to providing exceptional lawn and landscape services since 1998. We offer a wide range of eco-friendly services, including year-round bio-nutrition, pest control, aeration, tree and shrub care, and mosquito defense. Backed by a 100% satisfaction...
-
atlanta, United States Optomi Professional Services Full timeDirector of Security - Hybrid in Atlanta, GA (3x per week)Optomi, in partnership with a leading distributor in North America is looking to add a Director of Security to their team! The Director of Security will be responsible for developing and implementing comprehensive security policies, procedures, and technologies to protect the organization’s assets,...
-
Fulltime Assistant Activity Director
2 months ago
Atlanta, United States A G Rhodes Health & Rehab Full timeAre you looking for a Meaningful and FulfillingCareer? A.G. Rhodes would love the opportunity to work with you!! Our A.G. Rhodes Wesley Woods Community has been ranked as #1 Nursing Home in Georgia by Newsweek for two consecutive years. We are proud to be one of the few Non-profit organizations in Georgia. Our Culture is Compassionate, Inclusive, Empowering,...
-
Director of Customer Service
3 weeks ago
Atlanta, United States Lyra Technology Group Full timeLyra Technology Group is seeking a Director of Customer Service for one of their operating companies. The Director of Customer Support will lead and oversee the customer support department. This role is responsible for ensuring exceptional service delivery to our clients while driving operational efficiency and excellence, performance management, and...
-
Assistant Center Operations Director
3 weeks ago
Atlanta, United States Concentra Career Choice Full timeOverview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Assistant Center Operations Director
3 weeks ago
Atlanta, United States Concentra Career Choice Full timeOverview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Assistant Director of Investor Relations
2 weeks ago
Atlanta, United States Truist Financial Corporation Full timeAssist with development, implementation and management of a comprehensive strategic Investor Relations Program for Truist equity and fixed income investors. Communicate Truist mission and value proposition with investment audiences in a clear, object Director, Investor, Relations, Assistant, Investment, Financial, Banking, Business Services
-
State Director
3 weeks ago
Atlanta, United States Lifeline Children's Services Full timeLifeline Children’s Services is looking to hire a State Director to join and lead the established team in Georgia. The State Director will oversee a team of adoption and pregnancy counseling managers, caseworkers, and pregnancy counseling and adoption specialists. In addition to leading their team, this individual will develop a fundraising plan to raise...
-
State Director
3 weeks ago
atlanta, United States Lifeline Children's Services Full timeLifeline Children’s Services is looking to hire a State Director to join and lead the established team in Georgia. The State Director will oversee a team of adoption and pregnancy counseling managers, caseworkers, and pregnancy counseling and adoption specialists. In addition to leading their team, this individual will develop a fundraising plan to raise...
-
State Director
2 weeks ago
Atlanta, United States Lifeline Children's Services Full timeLifeline Children’s Services is looking to hire a State Director to join and lead the established team in Georgia. The State Director will oversee a team of adoption and pregnancy counseling managers, caseworkers, and pregnancy counseling and adoption specialists. In addition to leading their team, this individual will develop a fundraising plan to raise...
