See more Collapse

Service Manager

2 months ago

DetroitMichiganUS, United States Coolsys Full time
Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
  • Competitive pay
  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) match
  • Life insurance, AD&D and long-term disability
  • Tuition reimbursement
  • Opportunities available nationwide
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
  • Pet Insurance
  • Legal Plan, and ID Theft Protection
Responsibilities:
Project/Business Responsibilities:
  • Manages the Service P/L for assigned branch (s) .
  • Forecasts manpower requirements .
  • Effectively prioritizes customer calls and advises dispatch accordingly .
  • Ensures customer requirements are followed and calls are completed on a timely basis .
  • Ensures customer rules are accurately adhered to and approves work orders .
  • Reviews dashboards and financial reports and takes appropriate action .
  • Oversees the procurement of parts and supplies .
  • Maintains communication with customers and ensures their expectations are met .
  • Resolves issues or problems that impact customer satisfaction .
  • Manages and maintains fleet, parts and materials inventory , and resolves discrepancies or problems in a timely manner .
  • Develops and maintains long term relationships with customers and subcontractors .


People Responsibilities:
  • Communicates company direction, sets expectations and holds team accountable for results.
  • Provides leaderships , builds a collaborative team and rewards accomplishments of the team.
  • Interviews, selects, hires , and oversees onboarding of s upervisors , team lead s and t echnicians .
  • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume .
  • Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians .
  • Uses metrics to drive accountability and performance.
  • Ensures compliance of Service policies and procedures, including eSo , refrigerant tracking, time and attendance, etc.
  • Ensures use of PPE and the application of safe behavior, including driving, by all employees .
  • Ensures customer service and quality of work meets customer requirements and Source standards.
Qualifications:
Project/Business Management:
  • High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
  • 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
  • Knowledge of commercial refrigeration and HVAC principles and pr actices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
    • Proficiency in understanding and managing P&L.
    • Demonstrated business acumen
    • Proficiency in managing multiple assignments , setting and balancing competing priorities with strong organizational skills and ability to multi task .
    • Ability to solve problems and apply good judgement.
    • Excellent verbal/nonverbal and written communication and presentation skills .
    • Strong customer service skills, including an ability to proactively addres s customer issues and concerns and ability to forge strong working relationships with customers.
    • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
    • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
    • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
    • Good driving record.


    People Management:
    • 5 + years of people management experience.
    • Strong leadership skills, with demonstrated experience managing a diverse and multi- discipline workforce.
    • Proficient in coaching, training, developing and building a team.
    • Proficien t in managing time, delegating assign ments and following through to ensure good results .
Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth

Connect with us on Facebook and on Twi t ter .

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

We have other current jobs related to this field that you can find below

  • Certified Dietary Manager

    1 month ago

    Detroit, Michigan, US, Wayne County, MI Omni Continuing Care Full time

    Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) at Omni Continuing Care acts as the connecting agent between the clinical/dietetics team and the...

  • Manager, Vocational Services

    2 weeks ago

    Detroit, United States Jewish Vocational Service (San Francisco) Full time

    DEPARTMENT: Vocational Services SUPERVISOR: Vice President, Vocational Services POSITIONS SUPERVISED:Navigator, Job Coach Specialist Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while...

  • Case Manager

    3 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob Description: Job Title: Case Manager I/II/Sr. Job Number: Unit: All lines of business Date Originated: 1/2016 Work Location: Community Based/Clinic Revision Date: 08/17/2023 Reports to: Supervisor of Case Management EEOC Category Professional Worker’s Comp Code 8810 ☒Full-time ☐Part-time ☐On-Call ☒ Exempt Location: Ability to...

  • Case Manager

    3 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionJob Title: Case ManagerLocation: Detroit- In PersonSalariedFull Time- 8:30am-5pmOverview of Responsibilities: Under the direction of the supervisor of the division assigned, the case manager works to directly provide high quality care to NSO clients by assessing, coordinating, planning, and implementing client centered care plan...

  • Case Manager

    2 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionJob Title: Case ManagerDepartment: IDD/SMIReports To: Program ManagerFLSA Status: ExemptSummary:Under the direction of the supervisor of the division assigned, the case manager works to directly provide high quality care to NSO clients by assessing, coordinating, planning, and implementing client centered care plan to achieve...

  • RN Manager

    4 weeks ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionJob Title: Manager of Health ServicesJob Number:Unit: Medical RespiteDate Originated: 6.13.23Work Location: Detroit Healthy Housing CenterRevision Date: Reports to: Director of Health ServicesEEOC Category ExemptReporting Unit: Worker’s Comp Code ☒Full-time☐Part-time☒On-Call☒Exempt☒Non-exempt Overview of Key Duties...

  • Program Manager

    4 weeks ago

    Detroit, Michigan, United States Internal Revenue Service Full time

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Responsibilities WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: Vacancies will be filled...

  • Food Service Worker

    3 months ago

    Detroit, United States Summit Food Service LLC Full time

    Food Service Worker Job Reference Number: 19210 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Michigan (US-MI) The Role at a glance: We are looking to add a motivated food service worker to our corrections team in Detroit, MI. As a food service worker, you will have the opportunity to perform a variety of tasks, learn a...

  • Food Service Worker

    2 weeks ago

    Detroit, United States Summit Food Service LLC Full time

    Food Service Worker Job Reference Number: 22273 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Michigan (US-MI) The Role at a glance: We are looking to add a motivated food service worker to our corrections team in Hamtramck, MI. As a food service worker, you will have the opportunity to perform a variety of tasks, learn a...

  • Food Service Worker

    3 days ago

    Detroit, United States Summit Food Service LLC Full time

    Food Service Worker Job Reference Number: 22661 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Michigan (US-MI) The Role at a glance: We are looking to add a motivated food service worker to our corrections team in Detroit, MI. As a food service worker, you will have the opportunity to perform a variety of tasks, learn a...

  • On Call RN Manager

    3 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionJob Title: On Call RN ManagerDepartment: Medical RespiteReports To: RN ManagerFLSA Status: Non-ExemptSchedule: On-call hours are Monday through Friday from 5 PM to 8 AM. On weekends, you provide 24-hour coverage. Additionally, during your on-call week, you are required to spend 4 hours at the Medical Respite site over the...

  • Lead Case Manager

    3 weeks ago

    Detroit, Michigan, United States Neighborhood Service Organization Full time

    Job Title:Lead Case ManagerDepartment:IDDPillar:WellbeingReports To:Program DirectorFLSA Status:ExemptSummary:The Lead Case Manager will carry a reduced case load and is responsible for the supervision of the Case Managers. Additionally, the Case Manager Lead will work with the Program Director to assure compliance with multiple funding sources and...

  • Lead Case Manager

    2 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionJob Title: Lead Case ManagerDepartment: IDD Pillar: WellbeingReports To: Program DirectorFLSA Status: ExemptSummary: The Lead Case Manager will carry a reduced case load and is responsible for the supervision of the Case Managers. Additionally, the Case Manager Lead will work with the Program Director to assure compliance with...

  • Fundraising Manager

    5 days ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionNeighborhood Service Organization’s (NSO) compassionate and professional staff provides services that have impacted countless children, youth, adults, seniors, families, and communities since 1955. We deliver holistic care and wrap around/safety net services to address social determinants impacting health, education, and...

  • Fundraising Manager

    1 week ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionNeighborhood Service Organization’s (NSO) compassionate and professional staff provides services that have impacted countless children, youth, adults, seniors, families, and communities since 1955. We deliver holistic care and wrap around/safety net services to address social determinants impacting health, education, and...

  • PATH Outreach Case Manager

    3 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionThe PATH Outreach Case Manager, as part of the Tumaini Center Homeless Recovery Services team and in collaboration with the person served, is responsible for providing assessment, case plan development, housing placement and linkage to SOAR services. This position is a community-based position, which involves intensive outreach...

  • RN Case Manager

    3 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionJOB TITLE:Nurse Care ManagerCLASSIFICATION:Non UnionCENTER OF EXCELLENCE & UNIT:Partners 4 Health (NSO)CATEGORY:Clinical Direct Service/ License / CertifiedREPORTS TO:Program DirectorSUPERVISES:NonePOLICY COUNCIL APPROVAL DATE:JOB CODE:VISIONLeading the way in building a healthy communityMISSION STATEMENTImproving the well-being...

  • Emergency Shelter Case Manager

    1 month ago

    Detroit, United States Neighborhood Service Organization Full time

    Overview of Duties and Responsibilities: The Emergency Shelter Case Manager, as part of the Homeless Recovery Services team, and in collaboration with the person served, is responsible for providing assessment, case plan development, and facilitating access to housing, primary and behavioral healthcare, substance abuse treatment, employment opportunities,...

  • Emergency Shelter Case Manager

    2 months ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob Description Overview of Duties and Responsibilities: The Emergency Shelter Case Manager, as part of the Homeless Recovery Services team, and in collaboration with the person served, is responsible for providing assessment, case plan development, and facilitating access to housing, primary and behavioral healthcare, substance abuse...

  • Social Worker

    18 hours ago

    Detroit, Michigan, US, Wayne County, MI Omni Continuing Care Full time

    Are you a social worker dedicated to improving the lives of seniors? As a social worker at Omni Continuing Care you will provide medically-related social services that help guests to attain and/or maintain their physical, mental and psychosocial well-being. At Ciena Healthcare, we take care of you too, with an attractive benefit package...