Sr. Account Manager

4 days ago

East Rutherford NJ United States Taylor Corporation Full time
Let Us Power Your PotentialTaylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.Ready to reach your potential? It's time to look at Taylor.Your Opportunity: Taylor Visual Impressions, a Taylor company, is seeking an experienced Account Manager to join the team in E. Rutherford, NJ In this position, you will coordinate internal activities related to the development, growth and retention of key accounts. You will be responsible for developing and maintaining strong relationships with senior decision makers.Your Responsibilities:
  • Operate as the process owner and the lead point of contact for your customer and feel as if you are an extension of the customer's business.
  • Acts as a liaison between the customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer's needs.
  • Utilize knowledge of the customer's industry to proactively communicate, follow up in a timely manner and provide well thought out solutions and direction to the customer.
  • Initiate and implement continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
  • Manage multiple projects at any given time while setting customer expectations, meeting deadlines and adhering to standard operating procedures.
  • Responsible for customer communications, conflict resolution, and compliance on contract deliverables. Establish productive and professional relationships with key customer personnel including at the Executive level.
  • Perform advanced data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
  • Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
  • Develop, coordinate, and present, customer business reviews including preparation of customer presentations, gathering performance metric data and participating in customer meetings.You Must Have:
    • 4 year degree plus 5+ years of related/relevant professional experience, preferably customer service or account management specifically
    • Superb written and oral communication skills, along with public presentation skills
    • Ability to establish and maintain long term relationships with key decision makers
    • Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, and Root Cause Analysis tools
    • Ability to manage multiple complex tasks and projects; excellent project management skills
    • Ability to drive cross-functional collaboration and have working knowledge of e-Commerce and ERP systems
    • Outstanding problem-solving and exceptional organizational skills
    • May be required to travel to client locations as needed
    • Ability to lead, supervise and/or manage a group of support staff to include Customer Service Support, Level I and II Account Managers or other team membersWe Would Prefer:
      • Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems
      • Meeting coordination, QBR development, and working knowledge of e-commerce systems
      • Knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, and Root Cause Analysis ToolsWatch our video to learn moreAbout Taylor CorporationOne of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.The Employer retains the right to change or assign other duties to this position.Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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