Geek Squad Advanced Repair Agent
1 month ago
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
* Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
* Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
* Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
* Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
* 6+ months experience diagnosing, troubleshooting, or repairing technology products
* Experience actively using and learning about consumer electronics
* Strong ability to prioritize and multi-task in a fast-paced environment
* Ability to work a flexible schedule inclusive of holidays, nights and weekends
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Part timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:South Saint Paul, MN-55075
-
Geek Squad Advanced Repair Agent
3 weeks ago
Saint Paul, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
South Saint Paul, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Saint Paul, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
South Saint Paul, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
South Saint Paul, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Saint Paul, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Saint Paul, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Stillwater, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Burnsville, MN, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Inver Grove Heights, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Minneapolis, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Midland, TX, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Collegeville, PA, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Forest Lake, MN, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 month ago
Collegeville, PA, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
5 days ago
Grandville, MI, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
6 days ago
Wausau, WI, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Agent
7 days ago
Saint Paul, United States Best Buy Careers Full timeAs a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...
-
Agent, Advanced IT End User Supp
1 month ago
Brooks, KY, United States Best Buy Full timeThe GSC-IT Advanced End-User Support Agent supports the day to day deployment of Best Buy end user corporate managed assets for Corporate and Field users. Agents will be required to multitask during troubleshooting, imaging, configuring and deploy end user assets that are used remotely and at Geek Squad City (GSC). Agents will also handle break/fix...
-
Geek Squad Agent
4 weeks ago
Waunakee, WI, United States Best Buy Careers Full timeAs a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a...
