Geek Squad Advanced Repair Agent

1 month ago

Saint Paul MN, United States Best Buy Careers Full time
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products
  • Experience actively using and learning about consumer electronics
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Part timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:Saint Paul, MN-55113

  • Geek Squad Advanced Repair Agent

    3 weeks ago

    Saint Paul, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    1 month ago

    Saint Paul, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    3 weeks ago

    Saint Paul, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    1 month ago

    South Saint Paul, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    3 weeks ago

    South Saint Paul, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    1 month ago

    South Saint Paul, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    3 weeks ago

    South Saint Paul, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    1 month ago

    Minneapolis, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    3 weeks ago

    Stillwater, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    1 month ago

    Forest Lake, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    1 month ago

    Inver Grove Heights, MN, United States Best Buy Careers Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Advanced Repair Agent

    2 weeks ago

    Burnsville, MN, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Agent

    1 week ago

    Saint Paul, United States Best Buy Careers Full time

    As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...

  • Geek Squad Agent

    4 weeks ago

    Saint Petersburg, United States Best Buy Full time

    As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...

  • Operations Experience Team Lead

    3 weeks ago

    Saint Petersburg, United States Best Buy Co., Inc. Full time

    Job Title: Operations Experience Team LeadAbout Us: Best Buy Co., Inc. is a leading retailer of consumer electronics, offering a wide range of products and services.Job Description: As the Operations Experience Team Lead, you will be responsible for overseeing the operations and customer experience related to Geek Squad services. This includes electronic...

  • Customer Service Representative

    2 days ago

    Saint paul, United States Tom Buckholt - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Customer Relations Representative

    2 days ago

    Saint Paul, United States Chris Ahles - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in St.Paul, MN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chris Ahles - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Relations Representative

    2 weeks ago

    Saint Paul, United States Chris Ahles - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in St.Paul, MN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chris Ahles - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Relations Representative

    2 weeks ago

    Saint Paul, United States Mike Hoffman - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Replastions Representative - State Farm Agent Team Member. We’re looking for an outgoing and customer-focused individual who enjoys working with the public. We seek an energetic professional interested in helping our business...

  • Customer Relations Representative

    1 week ago

    Saint Paul, United States Mike Hoffman - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Replastions Representative - State Farm Agent Team Member. We’re looking for an outgoing and customer-focused individual who enjoys working with the public. We seek an energetic professional interested in helping our...