Agent, Advanced IT End User Supp
1 month ago
Key responsibilities:
- Managed Asset Support
- PC/Mac Imaging/Reimaging
- Software and hardware install on company asset device
- Device troubleshooting support using ticketing system
- Partners with cross-functional teams for resources and solutions: Office Support and Level 3 Support
- Deploys refreshed company assets to end users
- Engages end-user to provide appropriate service solutions, while adhering to SOP
- Maintains and tracks inventory of all corporate managed assets and assist warehouse agent as necessary
- Deploys and integrates end user accounts to company VPN devices
- Manages knowledge bases used internally by the GSC-IT & End User Support teams as well as employee facing KB's.
- Ticket Routing and reporting
- Monitors ticket queues and turn time
- Routes tickets to other groups in the IT organization as appropriate
- Hardware Break/Fix
- Acquires and maintains certifications needed for warranty repairs
- Physical repair of desktop and laptop devices, both under and outside of warranty
- Maintains an inventory of repair parts for current devices
- Orders warranty parts through external vendor sites
- Updates external warranty portals with appropriate data in a timely manner
- 2 years of experience diagnosing and repairing computers or consumer electronics
- 1 year of experience customer service experience using phone skills
- 2 years of experience in customer service
- Apple repair certification
- HP repair certification
- CompTIA A+ Certification
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Full timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:Brooks, KY-40109
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