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Destination Sales Manager

2 months ago

Charlotte NC United States Mosaix Group Full time

As a crucial part of our growing team of talented and innovative individuals, the Destination Sales Manager is a strong leader in business development, sales, and relationship building. This role is an exceptional opportunity for someone to establish a career within a premier and highly reputable corporate event planning company. The Destination Sales Manager will be responsible for event sales, revenue growth, and client development in Charlotte/Raleigh and surrounding areas.

The position will involve engaging with local hotels and the CVB, convention centers, event venues, as well as corporate and association clients in the areas mentioned above. The position will be based in Charlotte with travel approximately 1-2 days per week. Compensation for this position will be salary plus commission and it will include benefits. All reasonable travel-related expenses will be paid by the employer. An outgoing personality is a must. The candidate must have the drive to create, develop, and manage relationships within the community. To hit the ground running and create success you will need excellent networking skills, strong relationships within the corporate event community, ability to efficiently multi-task several programs at once, persuasive negotiating skills, effective closing abilities, and the constant pursuit of new business while keeping your pipeline robust.

Job Responsibilities:

  • Must be self-motivated and driven to succeed in a sales and client-centric atmosphere while maintaining great relationship building and follow through.
  • Comfortable and confident in presenting to multiple clients/suppliers/hoteliers. These presentations should be scheduled monthly.
  • Excellent knowledge of Microsoft Office (Microsoft Word / Excel / PowerPoint / Outlook.)
  • Excellent multi-tasker in a fast-paced event management environment.
  • Ability to work well under pressure and be decisive while managing challenging circumstances or tight deadlines.
  • Excellent verbal, written and interpersonal skills. Attention to detail is a must.
  • Independently prospect, respond to RFP’s, and work closely with existing clients and hotel partners to develop, propose, sell and close programs.
  • Respond to incoming leads for group business, within 1 hour of initial inquiry.
  • Schedule lead call with client within 72 hours from initial lead time.
  • Collect all information needed to create PO’s in Harvest for each new program, enter all client and event details into Monday, and create program lead filing system onto server.
  • Develop creative proposals, contracts and site inspection collateral tailored to meet the needs of specific program requests and RFP’s.
  • Communicate clear expectations with client on timeline of proposal completion and presentation. Proposals are expected to be completed and delivered to clients within a 3-7 day period depending on the season and current work flow.
  • Persistent outreach and follow-up on all leads to close business and win bids is required and expected.
  • Build and maintain relationships with local partners such as hotels, CVB’s, event venues, and other industry suppliers.
  • Stay educated and “in the know” on all destination attractions such as restaurants, tours/activities, hotels, and new suppliers within the community.
  • Assist with preparation and implementation of annual office sales plan that details revenue projections and other goals established by guidelines.
  • Educate clients on the DMC Network and be persistent looking for opportunities to refer business to partners.
  • Develop and maintain a comprehensive understanding of all products and services Mosaix Group offers including pricing, descriptions, themed events, amenities, etc.
  • Must be experienced in maintaining strong client relations in order to develop and continue rapport to maintain and ensure repeat business.
  • Team player that is interested in influencing good attitudes and success in staff, clients, and suppliers.

The ideal candidate must have:

  • A minimum of three to five years’ experience in business development or sales.
  • Destination Management or event planning experience preferred.
  • Bachelor’s degree from an accredited college or university in business management, marketing, or related discipline.
  • Effective oral and written communication skills, excellent interpersonal skills, and problem-solving skills.
  • Proficient computer skills – including both hardware management and software familiarity; including Microsoft Office – Word, Excel, and Power Point.
  • Strong background in negotiation skills required. Must be able to close business.
  • The ability to meet deadlines, prioritize and perform a wide variety of tasks over the course of the workday; must be accurate and conscientious.
  • Confident with event creation and visual presentations.
  • Exceptional client service skills.
  • Outstanding multi-tasking and organizational skills.
  • Flexible schedule allowing for attendance at programs which occur outside of standard working hours.
  • Substantial destination knowledge and experience.

Industry Involvement:

  • Understand DMC Network/ADMEI and Mosaix Group affiliation with other industry organizations.
  • Participate in local industry organizations and events to help with company visibility, generation of leads and development of relationships. (ie: Committees, Boards of Directors, CVB, etc.)
  • Develop and nurture relationships with vendors, venues, hotels and staff.
  • Positively and professionally communicate messages and image of Mosaix Group.

Quality of Work Responsibilities:

· Get along with co-workers and supervisors, be willing to help others, work overtime when required, and deliver quality service to fellow employees. (TEAMWORK)

· Act in a self-starting way, make good independent decisions and take steps to complete work within limits. (INITIATIVE)

· Generate new and innovative ways to improve Mosaix Group products and services. (CREATIVITY)

· Recognize essential elements of a problem and develop creative solutions. (PROBLEM SOLVING)

· Respond quickly to changing circumstances, anticipate new developments where possible, and be receptive to new ideas and methods. (FLEXIBILITY)

· Act in a forthright way, give and accept feedback constructively, and be willing to “always do the ‘right thing”. (HONESTY AND INTEGRITY)

· Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations. (CUSTOMER SATISFACTION)