Sales Manager

4 weeks ago

Charlotte NC United States MCR Hotels Full time
The Sales Manager at the Canopy by Hilton Charlotte Southpark will be responsible for the sales and revenue generating efforts with emphasis attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service.

Responsibilities:
  • Meet or exceed pre-determined booking goals for guest room revenue
  • Meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate with supervision on individual groups within established guidelines yet maintaining the overall revenue goals
  • Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client
  • Play major role in business development and market demands and easily adapting to new strategies based on market conditions
  • Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources
  • Make in-person sales calls to potential clients at their place of business on a regular basis
  • Entertain potential clients on site as determined by management
  • Utilize qualified account reports as appropriate during sales visits with potential clients
  • Monitor pricing, service levels, facilities and group activities at competitive facilities to ensure the hotel remains in a competitive position
  • Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management
  • Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services
  • Follow up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy
  • Follow up on bookings and solicit repeat business
  • Participate in RFP process for the hotel
  • Meet and greet client upon arrival as well as visit with client daily when in-house
  • Obtain, detail, document, and route all necessary information on definite groups including billing information, credit application, rooming list, and VIP Arrangements
  • Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market
  • Coordinate and participate in monthly sales blitzes
  • Maintain and develop 3rd party group booking sites
  • Assist in maintaining digital marketing, social media campaigns, and website initiatives to promote the hotel
  • Other duties as assigned
Requirements:
  • Some formal education in Business Administration, Marketing, Hotel & Restaurant Management, or related major preferred but not required
  • Minimum of 1 year or more of experience in Sales required
  • Computer skills and knowledge of industry focused systems preferred
  • Ability to multi-task and work in a fast-paced environment
  • Travel required to and from businesses of potential clients
  • Excellent selling skills
  • Strong communication skills
  • An outgoing and positive personality
  • An aptitude for self-motivation
  • A can-do attitude and a hands-on approach
  • A schedule that allows flexibility for some nights, holidays, and weekends based on the demands of the hotel
Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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