Contact Center Associate – Korean

3 weeks ago


Austin TX United States TalentBridge Full time

Position Title: Contact Center Associate – Korean & English Speaker

Job Type: Full-Time, Remote


Position Overview:

The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and resolving inquiries efficiently, primarily via inbound and outbound calls and emails. Working within a dynamic team, this position plays a crucial role in ensuring health share members and providers receive precise information and support based on Membership Guidelines.


Key Responsibilities:

Customer Interaction:

  • Handle inbound and outbound calls with health share members and providers, ensuring one-call resolution whenever possible.
  • Resolve general inquiries and issues for members and providers, escalating complex matters as needed.
  • Maintain professionalism and high-quality service in all interactions, providing prompt follow-ups where necessary.

Issue Resolution:

  • Accurately document, identify, and escalate trends or operational problems to management.
  • Use critical thinking skills to troubleshoot and resolve customer issues.

Information Accuracy:

  • Review, obtain, and manage medical records as necessary to support customer inquiries.
  • Ensure member eligibility and information are current and provide clear explanations to members and providers.

Team Collaboration:

  • Collaborate with other departments to ensure seamless support across health share services.
  • Be receptive to coaching, ongoing learning, and feedback to continuously improve service quality.


Qualifications:

  • Language: Native Korean proficiency and strong English language skills.
  • Education: High School Diploma or GED required; Associate’s Degree or higher preferred.

Experience:

  • 1-2 years of customer service experience required, preferably in a call center or healthcare setting.
  • Experience reviewing and verifying medical records is a plus.

Technical Skills:

  • Proficiency in Microsoft Office Suite (Outlook, Excel).
  • Familiarity with call center phone systems, Salesforce (preferred), and understanding of HIPAA compliance.

Soft Skills:

  • Excellent verbal and written communication skills.
  • Strong critical thinking, problem-solving abilities, and high attention to detail.
  • Self-motivated, goal-oriented, and capable of working independently and in a collaborative team environment.

Physical Requirements:

  • Regularly required to talk, hear, and sit for extended periods.
  • Occasionally required to lift and/or move up to 10 pounds.
  • Vision abilities needed include close, distance, color vision, depth perception, and focus adjustments.



  • Austin, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...


  • austin, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...


  • austin, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...


  • Austin, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...


  • Houston, TX, United States Insight Global Full time

    Job Summary:Insight Global is seeking an experienced Contact Center Support Specialist to join one of our top healthcare provider's IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests, translate...


  • Chicago, IL, United States CDW Full time

    Cisco Contact Center ConsultantThe ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.Key Responsibilities:- Experience and knowledge about the architect and...


  • Houston, TX, United States Insight Global Full time

    Must-haves:3+ years of experience in Contact Center support or a similar IT role.Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.Strong communication and technical writing skills.Ability to manage multiple tasks with a high degree of independence.Plusses:Technical Certification – CCNA, CCNP,...


  • Houston, TX, United States Insight Global Full time

    Must-haves:3+ years of experience in Contact Center support or a similar IT role.Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.Strong communication and technical writing skills.Ability to manage multiple tasks with a high degree of independence. Plusses:Technical Certification – CCNA, CCNP,...


  • Houston, TX, United States Insight Global Full time

    Our pay rate for this role is between $35-$39/hourMust-Haves:2+ years of experience in Contact Center support or a similar IT role.Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, or Cisco CVP.Strong communication and technical writing skills.Ability to manage multiple tasks with a high degree of...


  • Wilmington, DE, United States Wilmington Savings Fund Society Full time

    Job DescriptionAt WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...


  • Charlotte, NC, United States Vertex Service Partners Full time

    Company Overview: At Vertex Service Partners, we’re building the largest and most successful residential home services brands in the country. With financial backing from Alpine Capital and a commitment to being the employer, contractor and partner of choice, we’re poised for rapid growth. Our brands are known for their strong community ties, quality...


  • Charlotte, NC, United States Vertex Service Partners Full time

    Company Overview:At Vertex Service Partners, we’re building the largest and most successful residential home services brands in the country. With financial backing from Alpine Capital and a commitment to being the employer, contractor and partner of choice, we’re poised for rapid growth. Our brands are known for their strong community ties, quality...


  • Raleigh, NC, United States Accentuate Staffing Full time

    Accentuate Staffing is seeking a highly organized and energetic Contact Center Manager to motivate and develop Customer Service Specialist, 30 (FTE) 2 (Team Leads), to maximize customer experience performance, manage quality scorecard for team members, achieve service levels and overall productivity


  • Atlanta, GA, United States First IC Bank Full time

    First IC Bank is seeking a new member to join our team! We are a fast growing, local community bank serving the local community for past 24 years!You could be just the right applicant for this job Read all associated information and make sure to apply.\*\*\*Highly competitive Benefits Package! Employer sponsored Medical, Dental, Vision Insurance, Life...


  • Chicago, IL, United States PTR Global Full time

    Chicago, IL OR Houston, TX Hybrid role Fullstack application (aws and on prem)Looking for someone w/ a contact center backgroundVery strategic roleCloud/native, API firstProficient in KubernetesTrying to build future state of contact center platform agent platform, contact center analytics (customer 365, GenAI, Analytics/reporting)Will give preference to...


  • Greensboro, NC, United States AT&T Full time

    Job Description:Do you speak Korean and English? If you do, we're looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your...


  • Eau Claire, WI, United States Xcel Energy Full time

    Job DescriptionAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Initial training for this position is a hybrid...


  • Chicago, IL, United States Infinite Computer Solutions Inc Full time

    Work Location: Chicago, IL (onsite required) Ready to make your application Please do read through the description at least once before clicking on Apply. Required Skills: Contact Center Transformation, Genesys, CCaaS Roles and Responsibilities: Develop and manage the program roadmap and ensure the alignment of the overall design with application...


  • Pittsburgh, PA, United States Logix Guru Full time

    Our major banking client in Pittsburgh, PA and Hermitage, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.Location: 100% onsite in Pittsburgh or Hermitage, PA Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours...


  • Austin, TX, United States University of Texas at Austin Full time

    Job Posting Title:Research Interventionist----Hiring Department:School of Nursing----Position Open To:All Applicants----Weekly Scheduled Hours:19----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue Until Dec 31, 2025----Location:UT MAIN CAMPUS----Job Details:PurposeThis research interventionist will provide...