Contact Center Associate – Korean

1 month ago


Austin, United States TalentBridge Full time

Position Title: Contact Center Associate – Korean & English Speaker

Job Type: Full-Time, Remote


Position Overview:

The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and resolving inquiries efficiently, primarily via inbound and outbound calls and emails. Working within a dynamic team, this position plays a crucial role in ensuring health share members and providers receive precise information and support based on Membership Guidelines.


Key Responsibilities:

Customer Interaction:

  • Handle inbound and outbound calls with health share members and providers, ensuring one-call resolution whenever possible.
  • Resolve general inquiries and issues for members and providers, escalating complex matters as needed.
  • Maintain professionalism and high-quality service in all interactions, providing prompt follow-ups where necessary.

Issue Resolution:

  • Accurately document, identify, and escalate trends or operational problems to management.
  • Use critical thinking skills to troubleshoot and resolve customer issues.

Information Accuracy:

  • Review, obtain, and manage medical records as necessary to support customer inquiries.
  • Ensure member eligibility and information are current and provide clear explanations to members and providers.

Team Collaboration:

  • Collaborate with other departments to ensure seamless support across health share services.
  • Be receptive to coaching, ongoing learning, and feedback to continuously improve service quality.


Qualifications:

  • Language: Native Korean proficiency and strong English language skills.
  • Education: High School Diploma or GED required; Associate’s Degree or higher preferred.

Experience:

  • 1-2 years of customer service experience required, preferably in a call center or healthcare setting.
  • Experience reviewing and verifying medical records is a plus.

Technical Skills:

  • Proficiency in Microsoft Office Suite (Outlook, Excel).
  • Familiarity with call center phone systems, Salesforce (preferred), and understanding of HIPAA compliance.

Soft Skills:

  • Excellent verbal and written communication skills.
  • Strong critical thinking, problem-solving abilities, and high attention to detail.
  • Self-motivated, goal-oriented, and capable of working independently and in a collaborative team environment.

Physical Requirements:

  • Regularly required to talk, hear, and sit for extended periods.
  • Occasionally required to lift and/or move up to 10 pounds.
  • Vision abilities needed include close, distance, color vision, depth perception, and focus adjustments.



  • austin, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...


  • austin, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...


  • Austin, TX, United States TalentBridge Full time

    Position Title: Contact Center Associate – Korean & English SpeakerJob Type: Full-Time, RemotePosition Overview:The Contact Center Associate is a bilingual (Korean & English) representative responsible for providing exceptional customer service to health share members and providers. This role is focused on delivering accurate, high-quality information and...

  • Sr. Product Manager

    2 weeks ago


    Austin, United States Ascension Health Full time

    Details * Department: Studio Engagement Services * Schedule: Full Time Monday - Friday 8-5pm CT * Location: Remote Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption...


  • austin, United States Austin History Center Association Full time

    The Moran Company is pleased to partner with the Austin History Center Association to recruit the organization’s next Executive Director.The Austin History Center is a cornerstone of Austin’s rich history, housed in the original 1933 Austin Public Library. This iconic building, nearly lost to a parking garage in 1978, was saved by passionate community...


  • austin, United States Austin History Center Association Full time

    The Moran Company is pleased to partner with the Austin History Center Association to recruit the organization’s next Executive Director.The Austin History Center is a cornerstone of Austin’s rich history, housed in the original 1933 Austin Public Library. This iconic building, nearly lost to a parking garage in 1978, was saved by passionate community...


  • Austin, United States Jerry Full time

    You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. Disrupt a massive market and take us to a $5B business in the...


  • Austin, United States University of Texas at Austin Full time

    Event Management: Oversee and maintain Center-related events including scheduling, space rental, food, guest coordination, parking instructions, email event reminders and other duties as assigned. This position is responsible for coordinating event and meeting logistics for staff of the Center, as well as managing the Directors schedule.Administrative...


  • Austin, United States University of Texas at Austin Full time

    Event Management: Oversee and maintain Center-related events including scheduling, space rental, food, guest coordination, parking instructions, email event reminders and other duties as assigned. This position is responsible for coordinating event and meeting logistics for staff of the Center, as well as managing the Directors schedule.Administrative...

  • Call Center Associate

    6 months ago


    Austin, United States Closets by Design Central Texas Full time

    Become an Inbound Call Center Associate for Closets by Design! Do friends say you are great on the phone? Do you love helping people? Does an intimate team environment appeal to you? If you answered Yes! ...then this job is for you! We desirefriendly, organized, and dedicated individuals who have a passion for providing superior customer service to our...

  • Call Center Associate

    6 months ago


    Austin, United States Closets by Design Central Texas Full time

    Become an Inbound Call Center Associate for Closets by Design!Do friends say you are great on the phone?Do you love helping people?Does an intimate team environment appeal to you?If you answered Yes! ...then this job is for you!We desire friendly, organized, and dedicated individuals who have a passion for providing superior customer service to our...


  • Austin, United States Wild Fork Foods Full time

    Description Fulfillment Center Associate as a Wild Fork Team Member, you will support our E-Commerce business by fulfilling all orders, ensuring the correct products are picked, packed, and shipped within the customer's expected delivery time.Frozen is Fresher! At Wild Fork, we believe that by controlling every step of the process from farm to fork. As a...


  • Austin, United States The UPS Store Full time

    The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products,...


  • Austin, United States The UPS Store Full time

    The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products,...

  • Project Controller

    1 month ago


    austin, United States Samsung E&A America Inc. Full time

    JOB OBJECTIVES This position supports project management working with various parts such as engineering, procurement, fabrication and construction while assisting the Project Control Team which is in charge of controlling budgets and schedule, managing each division's performance, and generates daily/weekly/monthly report reports for the client and...

  • Project Controller

    2 months ago


    Austin, United States Samsung E&A America Inc. Full time

    JOB OBJECTIVES This position supports project management working with various parts such as engineering, procurement, fabrication and construction while assisting the Project Control Team which is in charge of controlling budgets and schedule, managing each division's performance, and generates daily/weekly/monthly report reports for the client and...

  • Project Controller

    2 months ago


    austin, United States Samsung E&A America Inc. Full time

    JOB OBJECTIVES This position supports project management working with various parts such as engineering, procurement, fabrication and construction while assisting the Project Control Team which is in charge of controlling budgets and schedule, managing each division's performance, and generates daily/weekly/monthly report reports for the client and...

  • Project Controller

    2 months ago


    Austin, United States Samsung E&A America Inc. Full time

    JOB OBJECTIVES This position supports project management working with various parts such as engineering, procurement, fabrication and construction while assisting the Project Control Team which is in charge of controlling budgets and schedule, managing each division's performance, and generates daily/weekly/monthly report reports for the client and...

  • Project Manager 1

    2 months ago


    austin, United States Connect Tech+Talent Full time

    Project Manager 1 Remote Contract The Project Manager role involves leading and managing projects from initiation to closure, ensuring that the project is completed on time, within budget, and with the expected level of quality. This role requires strong leadership and communication skills, as well as experience in project management methodologies....

  • Project Manager 1

    6 months ago


    Austin, United States Connect Tech+Talent Full time

    Project Manager 1 Remote Contract The Project Manager role involves leading and managing projects from initiation to closure, ensuring that the project is completed on time, within budget, and with the expected level of quality. This role requires strong leadership and communication skills, as well as experience in project management methodologies....