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Account Manager

2 months ago

Seattle WA, United States LSG Sky Chefs Full time
Role Purpose Statement

 The incumbent acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations. 

Main Accountabilities

Account Management
    Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
    Ensure accurate billing and provisioning to the airline
    Maintain daily par levels and inventory control in accordance with customer standards
    Ensure equipment inventory is taken in a timely and accurate manner
    Ensure the on time departure of all flights using catering guidelines
    Support the respective departments regarding all airline cycle changes
    Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager 
    Maintain customer specifications and monitor changes
    Ensure that the airlines measurement system is taken into account in each department
    Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
    Monitor and ensure CSC compliance with the airlines safety expectations
    Develop, document and maintain flight attendant comment and delay database
    Support the Executive chef in menu presentations as needed. Assist in Chef tables
    Track quality scores
    Ensure par levels of customer inventory and customer specific goods 
    Participate in special customer projects 
Leadership
    Ensure that the area of responsibility is properly organized, staffed and directed
    Guide, motivate and develop the subordinate employees within the Human Resources Policy
    Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
    Make the company's values and management principles live in the department(s)
    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
 

Knowledge, Skills and Experience

    Bachelor’s degree or equivalent experience required
    In addition, three to five years of experience in related field  
    Strong presentation, communication, training and interpersonal skills
    Demonstrable record of understanding and meeting customer expectations
    Proven track record of understanding of the drivers of product and labor cost variances
    Needs good knowledge of Microsoft Office and Windows-based computer applications