Guest Experience Planner

1 day ago

Dana Point CA, United States Hilton Full time

The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Guest Experience Planner (Full Time) to join their team

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes4 restaurants, a beach club, lounge, marketplace, and IRD.

  • Classification: Full Time
  • Shift: Various – must have availability to work weekdays, weekends, and holidays.
  • Pay Rate: The pay rate for this role is $21 and is based on applicable and specialized experience and location.

Want to learn more? , ,


What will I be doing?

As a Guest Experience Planner, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
  • Process and deliver messages for guests
  • Retrieve mail, small packages and facsimiles for guests as requested
  • Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
  • Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Register VIP guests, as needed
  • Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage –for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
    • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-CS2

  • Guest Experience Planner

    2 days ago

    Dana Point, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Guest Experience Planner (Full Time) to join their team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its...

  • Guest Experience Planner

    1 day ago

    Dana Point, United States Disability Solutions Full time

    The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Guest Experience Planner (Full Time) to join their team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its...

  • Guest Experience Planner

    2 days ago

    Dana Point, CA, United States Hilton Full time

    The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Guest Experience Planner (Full Time) to join their team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its...

  • Guest Experience Expert

    2 days ago

    Dana Point, United States Marriott International Inc Full time

    Job Number 24177206 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out....

  • Cashier/Server - Doheny Beach

    3 weeks ago

    Dana Point, California, United States Guest Services Full time

    Job SummaryThe Cashier/Server is responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. This role requires a high level of accuracy and attention to detail, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProcess transactions accurately and efficiently,...

  • Cashier/Server - Doheny Beach

    4 weeks ago

    Dana Point, California, United States Guest Services Full time

    Job SummaryThe Cashier/Server is responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. This role requires a high level of accuracy and attention to detail, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProcess transactions accurately and efficiently,...

  • Customer Service Representative

    4 weeks ago

    Dana Point, California, United States Guest Services Full time

    Job SummaryThe Cashier is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for our guests. As a Cashier, you will be the face of our company, interacting with customers, handling transactions, and maintaining a clean and organized workspace.Essential FunctionsProcess transactions...

  • Guest Environment Expert

    4 weeks ago

    Dana Point, CA, United States Marriott International, Inc Full time

    Additional Information Housekeeper, Pay: $25.90/hour Job Number 24146789 Job Category Housekeeping & Laundry Location The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t...

  • Guest Environment Expert

    2 months ago

    Dana Point, United States Marriott International, Inc Full time

    Additional Information Housekeeper, Pay: $25.90/hourJob Number 24146789Job Category Housekeeping & LaundryLocation The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving...

  • Guest Environment Expert

    4 days ago

    Dana Point, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Guest Environment Expert

    2 weeks ago

    Dana Point, United States Marriott Full time

    Additional Information Housekeeper, Pay: $25.90/hour Job Number 24146789 Job Category Housekeeping & Laundry Location The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean...

  • Guest Environment Expert

    2 months ago

    Dana Point, United States Marriott International, Inc Full time

    Additional Information Housekeeper, Pay: $25.90/hourJob Number 24146789Job Category Housekeeping & LaundryLocation The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving...

  • Guest Environment Expert

    2 months ago

    Dana Point, United States Marriott International, Inc Full time

    Additional Information Housekeeper, Pay: $25.90/hourJob Number 24146789Job Category Housekeeping & LaundryLocation The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving...

  • Guest Environment Expert

    2 months ago

    Dana Point, United States Marriott International Inc Full time

    Additional Information Housekeeper, Pay: $25.90/hour Job Number 24146789 Job Category Housekeeping & Laundry Location The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Recreation Experience Expert

    14 hours ago

    Dana Point, United States Marriott International, Inc Full time

    Additional Information Pay Rate: $20.50/hourJob Number 24177939Job Category Golf, Fitness, & EntertainmentLocation The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Serve as a key resource for all...

  • Recreation Experience Expert

    58 minutes ago

    Dana Point, United States Marriott International, Inc Full time

    Additional Information Pay Rate: $20.50/hourJob Number 24177939Job Category Golf, Fitness, & EntertainmentLocation The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Serve as a key resource for all...

  • Guest Service Support Expert

    3 months ago

    Dana Point, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...

  • Reservations Coordinator

    3 weeks ago

    Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full time

    Reservations Agent OpportunityThe Waldorf Astoria Monarch Beach Resort & Club is seeking a skilled Reservations Agent to join our team. Located in the picturesque coastal town of Dana Point, our resort offers a unique blend of luxury and relaxation.Key Responsibilities:Process group reservation information, including rooming lists, suites, and billing...

  • Guest Experience Lead

    2 days ago

    High Point, North Carolina, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a welcoming and enjoyable experience for our customers, ensuring that they receive exceptional service and have a positive interaction with our restaurant.Key...

  • Guest Experience Lead

    2 weeks ago

    High Point, North Carolina, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a welcoming and enjoyable experience for our customers, ensuring that they receive exceptional service and have a positive interaction with our restaurant.Key...