CIAM Business Analyst

3 weeks ago

Torrance CA United States TEKsystems Full time

Description:

We're looking for a Business Analyst with a unique blend of analytical and collaboration skills to help us drive our vision forward.

Responsibilities include: work in a product (scrum) team, complete business and technical analysis supporting key initiatives, build business cases, recommend and implement business processes and/or system solutions, gather and document user stories & acceptance criteria, lead or contribute to ideation sessions, conduct UAT, support release management at all stages, provide user support, create and run reports/dashboards, prepare and deliver user training, and develop communication materials for a variety of stakeholders.

Business and Technical Analysis

  • Work closely with stakeholders to gather and prioritize business requirements.
  • Collaborate closely with business stakeholders to understand their needs and challenge.
  • Conduct interviews, workshops, and surveys to gather comprehensive business requirements.
  • Prioritize requirements based on business value and feasibility, ensuring alignment with strategic goals.
  • Translate complex business processes into clear and actionable requirements.
  • Gather, refine, and validate interdependencies, and potential risks and issues.
  • Work with the Program Manager and Product Owners to create user stories with relevant acceptance criteria and organize the backlog in a system (i.e JIRA).
  • Help the team groom the product backlog by understanding the purpose, prioritizing the stories, organizing the stories, and ensuring a complete description of the solution.
  • Prepare test plans, test cases, and perform System Test and UAT to ensure high quality releases.
  • Lead business analysis processes in the release cycles covering software, application, system upgrades, enhancements, and maintenance, as the liaison between business and IT.
  • Collaborate with developer teams during design and development phases.
  • Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and operational impact that will lead to potential user stories. 60%

Stakeholder and Key Initiative Support

  • Interview stakeholders, understand requirements, and document them.
  • Work with the Program Manager to engage key stakeholders to both gain and provide understanding of cross-dependencies.
  • Provide support on issues and questions from stakeholders.
  • Facilitate communication and gain commitment between business and IT units to align solutions with business strategies.
  • Analyze business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Assist with facilitating project governance events.
  • Ensure a harmonious flow of work among production support and projects.
  • Partner with the Project Teams to align the production support processes for implemented CX projects.
  • Play a key role in the transition from project to production support. 20%

Agile Methodologies

  • Support the Agile workflow cadence of the CX division: Sprint reviews, Sprint Retrospective, Sprint Planning, project approval, and other events.
  • Contribute to the department's Agile transformation by adopting and spreading knowledge of agile principles and processes. 10%

Department Support

  • Support division efforts in business plan development, PDCA/reporting, budget tracking.
  • Support the CX team work on customer data privacy governance and compliance efforts.
  • Work on multiple projects as a project team member, and at times, as a project leader. 10%

Additional Skills & Qualifications:

  • Minimum Educational Qualifications • BA/BS/MBA/MS degree or equivalent professional experience supported by subject matter training.
  • Minimum Experience • 1-2 years of relevant technical or business work experience
  • Agile Scrum and SAFe experience - preferred
  • Salesforce Administrator or Salesforce Business Analyst experience - nice to have

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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