Practice Coordinator 2

Psych-ZSFG-Adult-TRS

Full Time

81459BR

Job Summary

Zuckerberg San Francisco General Hospital and Trauma Center has been an essential part of San Francisco's health care system since 1872. Since 1873, UCSF has been a partner in public health with ZSFG. UCSF/ZSFG is committed to the values of professionalism, respect, integrity, diversity and excellence. UCSF/ZSFG Trauma Recovery Center (TRC)/Rape Treatment Center (RTC) is an award-winning program that is the first of its kind in California. It is a coordinated effort between the UCSF Department of Psychiatry and Behavioral Sciences (DPBS) and the San Francisco Department of Public Health (SFDPH). It is designed to help victims of violent crime overcome barriers to accessing mental health treatment, health care, and legal resources in the acute aftermath of trauma. Populations served include acute survivors of sexual assault, recent victims of violent crime, asylum-seeking and refugee survivors of torture and gender-based persecution in their countries of origin, and those who incur traumatic brain injury.

The Practice Coordinator 2 is primarily responsible for representing the administrative team as the first line of contact to the Trauma Recovery Center. Under the general supervision of the TRC Office Manager, who reports to the Division Administrator and Division Director, the PC 2 will serve as the primary contact person and is responsible for coordinating a total of approximately 20-25 staff and faculty, residents, medical students and interns. This position works closely with the administrative, clinical, and management team to support center operations. Responsibilities include (but are not limited to) managing day to day office procedures such as providing reliable and consistent front desk coverage. The PC 2 will undertake a variety of administrative tasks that include providing clinic support, program support, and liaison support. This position will embody our trauma-informed and culturally humble approach to patient care and collaboration, and will exemplify UCSF's commitment to the values of professionalism, respect, integrity, diversity and excellence.

The PC 2 makes a difference for clients in an outpatient care unit by providing excellent trauma-informed and excellent customer service, facilitating and ensuring the accuracy of the information flow between the clinical team and the leadership team to maximize unit efficiency.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.68 - $42.48 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCSF Compensation and Benefits

Department Description

Zuckerberg San Francisco General Hospital and Trauma Center has been an essential part of San Francisco's health care system since 1872. Since 1873, UCSF has been a partner in public health with ZSFG. UCSF/ZSFG is committed to the values of professionalism, respect, integrity, diversity and excellence. UCSF/ZSFG Trauma Recovery Center (TRC)/Rape Treatment Center (RTC) is an award-winning program that is the first of its kind in California. It is a coordinated effort between the UCSF Department of Psychiatry and Behavioral Sciences (DPBS) and the San Francisco Department of Public Health (SFDPH). It is designed to help victims of violent crime overcome barriers to accessing mental health treatment, health care, and legal resources in the acute aftermath of trauma. Populations served include acute survivors of sexual assault, recent victims of violent crime, asylum-seeking and refugee survivors of torture and gender-based persecution in their countries of origin, and those who incur traumatic brain injury.

Required Qualifications

• High school graduate and at least four years of related administrative experience, including one year of mental health treatment in a clinical setting in an academic institution, or health care environment; or college degree and 6 months related experience; or an equivalent combination of education and experience.
• Demonstrated excellent judgment, ownership, and punctuality.
• Demonstrated ability to work in a high stress, fast paced, high volume area, and work well with deadlines and under pressure. Ability to follow oral and written instructions accurately; detail oriented. Can track progress and needs of short and long-term projects. Strong analytical skills and ability to prioritize between multiple demands.
• Ability to use high-level discretion and maintain a high level of confidentiality.
• Strong service orientation.
• Demonstrated ability to work cooperatively and communicate effectively with others, especially marginal populations diverse in ethnicity, gender, and sexual orientation. Able to work as a team member in a culturally diverse setting.
• High degree of commitment and flexibility, excellent problem-solving ability; ability to work both independently and in collaboration.
• Excellent computer skills using standard PC software (MS Word, Excel, and/or Access) for word-processing, spreadsheet, and database management.
• Willingness to engage in cultural humility and trauma-informed practices with clients and colleagues alike.

Preferred Qualifications

• Bachelor's degree
• Demonstrated ability with database programs
• Knowledge of mental health and/or psychiatric terminology
• Bilingual in Spanish
• Prior UC experience

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu . Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

004819 PRACTICE CRD 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Zuckerberg San Francisco General (ZSFG)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F; 8-5