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Desktop Support Engineer
3 months ago
Job Title- Desktop Support Engineer
Location - Onsite
Role Responsibilities:
- Lead the analysis and troubleshooting of desktop support issues to ensure minimal downtime and maximum efficiency.
- Oversee remote field services to provide timely and effective solutions to technical problems.
- Provide expert insights into payer claims and Medicare & Medicaid claims to enhance application functionality.
- Collaborate with cross-functional teams to identify and resolve application-related issues.
- Develop and implement strategies to optimize application performance and user experience.
- Conduct regular system audits to ensure compliance with industry standards and regulations.
- Create detailed documentation of technical processes and procedures for future reference.
- Train and mentor junior team members to build a strong and knowledgeable support team.
- Monitor application performance and user feedback to identify areas for improvement.
- Coordinate with stakeholders to gather requirements and ensure alignment with business objectives.
- Implement best practices for desktop support and remote field services to enhance service delivery.
- Participate in the development and testing of new application features and updates.
- Ensure that all applications are secure and compliant with relevant regulations.
-Qualifications
- Possess a minimum of 8 years of experience in desktop support and remote field services.
- Demonstrate in-depth knowledge of payer claims and Medicare & Medicaid claims.
- Exhibit strong analytical and problem-solving skills.
- Show proficiency in creating and maintaining technical documentation.
- Have excellent communication and collaboration skills.
- Be adept at training and mentoring junior team members.
- Display a strong understanding of industry standards and regulations.
-Qualifications
- Proven experience in Project Scope Management and Cisco Cybersecurity Operations is mandatory.
- Strong understanding of GRC frameworks and their application in a corporate setting.
- Excellent analytical problem-solving and decision-making skills.
- Ability to communicate complex security concepts to technical and non-technical stakeholders.
- Experience in conducting risk assessments audits and designing security controls.
- Familiarity with global cybersecurity regulations and standards.
- Demonstrated ability to lead and manage projects with cross-functional teams.
- Strong organizational skills and attention to detail.
- Commitment to continuous learning and professional development in the field of cybersecurity.
Salary and Other Compensation: Applications will be accepted until June 15 2024. The annual salary for this position is between $43K - 95K depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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