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Fire Service Coordinator

3 months ago

Cranberry Township PA US Johnson Controls International Full time

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer:

  • Competitive pay.

  • Paid vacation, holidays, and sick time -10 days of vacation for the first year (plus sick time).

  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.

  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

  • Encouraging and collaborative team environment.

  • Dedication to safety through our Zero Harm policy.

  • Company vehicle, tools, and equipment provided to complete all jobs.

  • Scheduling and management support.

  • JCI Employee discount programs (The Loop by Perk Spot).

 

What you will do 

 
Primary responsibilities include scheduling and tracking of all fire alarm inspections, working on holds for fire alarm and sprinkler inspections, arranging the schedule of tools including rental equipment, arranging for PO’s required for inspections, reassign work to manage customer expectations, and general customer service/call intake. Take Lead on Inspection Scheduling Tools IST and Be the XAAP Inspection Reports Champion. Other duties and/or special projects as requested by TSM or Inspection Manager. 

  

How you will do it 

 
•    Scheduling and optimization of area fire alarm and fire sprinkler inspections. 
•    Input/Correct estimated hours to complete inspections during the scheduling process. 
•    Assign task in ACE for all scheduling. 
•    Utilize planning board 
•    Pull inspection reports as requested. 
•    Review and work BNI report weekly. 
•    Review and clear on hold report for inspections. 
•    Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues. 
•    Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities. 
•    Distribution of auto-gen inspections to field inspectors. 
•    Rental equipment procurement if required. 
•    Procuring outside resources if required. 
•    Perform other duties as directed by TSM or Inspection Manager  
•    Maintain compliance records on the compliance engine for select city AHJ's 

  

What we look for 
Required: 

 
•    High School diploma or equivalent. 
•    Computer literacy with working knowledge of Windows based computer applications. 
•    Strong Excel skills. 
•    Strong oral and written communication skills. 
•    Ability to handle a high volume of customer calls. 
•    Must be comfortable with a fast-paced environment. 

  

Preferred: 

 
•    One-Two years dispatching and/or customer service experience preferred. 
•    Scheduling experience preferred. 
•    Experience working directly with any field teams is a plus.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.