Administrative Intern, Care Continuum Management

3 days ago

Boston MA United States Brigham and Women’s Hospital Full time

Job Description - Administrative Intern, Care Continuum Management (3311602)

Care Continuum Management is comprised of hospital operations specific to Case Management, Social Work, and Utilization Management, which includes over 200 staff and leaders. Under the general director of the operations manager, and with oversight from the executive director, the administrative intern supports key functions to ensure each department is optimized for staff, leadership, care teams, and patients. The work is fast-paced, multi-disciplinary, and highly collaborative, involving numerous departments across the hospital and many community partners.

This internship would be ideal for a candidate in a healthcare management major as it presents an opportunity to have a direct impact on inpatient hospital operations and gain experience on administrative systems like scheduling and payroll.

Part-time or full-time options available.

Brigham and Women’s Hospital and Care Continuum Management are dedicated to:

  1. Serving the needs of our local and global community
  2. Providing the highest quality health care to patients and their families
  3. Expanding the boundaries of medicine through research
  4. Educating the next generation of health care professionals

Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families, and colleagues, excellence in customer service, and job performance.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

  1. People: Focus on serving the community through collaboration and respect
  2. Self Management: Accountability, professionalism, and commitment to growth and development
  3. Organization: A commitment to quality, service, and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Phone triage to support care coordination requests from post-acute partners, and patients and families.
  • Work in partnership with nursing and social work directors to complete schedules.
  • Process payroll updates.
  • Pick-up and distribute T Passes.
  • Oversee department supplies, office moves, and work order requests.
  • Process reimbursement requests and submit expenses on behalf of Managers.
  • Issue credential packets to visiting liaisons from non-acute provider agencies and payors.
  • Maintain office supplies, keep supplies well stocked, and ensure equipment is in working order.
  • Perform general office duties, photocopying, mail pick-up and delivery, filing, etc.
  • Actual job duties may vary depending on coverage needs. Duties may include assignment of the following responsibilities or cross coverage responsibility.

Level of education required:

Higher level education in process.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

  • Perform administrative duties under minimal supervision at the highest proficiency level.
  • Highly proficient in all communication skills (phone, verbal, and written). Ability to handle sensitive information and situations with poise and professionalism.
  • Strong organizational, coordination, and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
  • Ability to problem solve and troubleshoot. Ability to analyze a situation and determine the best course of action within established guidelines.
  • Contribute to a positive team environment where differences are respected, supported, and free from stereotyping and offensive comments.
  • Be professional when approached about behaviors that might be perceived as disrespectful.

Brigham and Women’s Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location

75 Francis St

Job

Internship/Co Ops

Organization

Brigham & Women's Hospital (BWH)

Standard Hours: 40

Shift

Day Job

Employee Status

Regular

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