SMB Account Manager

3 days ago

Austin TX United States CrowdStrike, Inc. Full time

About the Role:

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a great opportunity for those who want to cultivate and sharpen their sales skills. CrowdStrike offers a robust sales training and development program where you will learn about our industry leading product and services.

This is a full sales cycle role in which you will proactively advocate for the customers in the small to mid-size business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

This is a hybrid-remote role and will require you to go into the office just 1x a week at our Austin, TX for team building, unity, and collaboration.


What You’ll Do:

  • Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase

  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.

  • Achieve a quota of new sales growth within customer base.

  • Be a customer advocate, driving relationships with key customers and creating new champions.

  • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.

  • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.

  • Devise and execute account strategies and plans to maximize account growth.

  • Provide high touch customer service, including escalation and coordination of support issues as needed.

  • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.


What You’ll Need:

  • 1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.

  • Bachelor's degree is preferred

  • Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar

  • Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.

  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

  • Strong technical aptitude and ability to learn new concepts quickly.

  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings

  • High level of comfort handling client objections and negotiations.

  • Security or SaaS experience is a plus.

#LI-JN1

#LI-HK1

PandoLogic. Category:Customer Service, Keywords:Customer Advocate, Location:Austin, TX-78703
SMB Account Manager (Hybrid) at CrowdStrike, Inc. summary:

The SMB Account Manager at CrowdStrike focuses on fostering customer success and facilitating the adoption of endpoint technology for small to mid-sized businesses. This hybrid-remote role involves managing the full sales cycle, ensuring timely contract renewals, and identifying upsell opportunities while collaborating with internal teams. The ideal candidate will have experience in sales development, strong communication skills, and the ability to navigate a fast-paced environment.


Keywords:

Sales, Account Management, Customer Success, SaaS, Endpoint Technology, Client Advocacy, Contract Renewals, Upselling, B2B Sales, Hybrid Work

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