Call Center Representative SC

3 weeks ago

Columbia SC United States US Tech Solutions, Inc. Full time

Duration: 3+ Months (Contract to Hire)


Job Description:

· Contract to Hire Onsite Position Only

· All candidate selections will be made no late than Wednesday, December 11th.

· Training will be for 6 weeks (Monday- Friday 8:00-4:30) After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off business needs.

· No time can be missed during the training period.

· Dress Code is Business Casual – No Exceptions Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills. Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.

· All candidates selected will need to start on Monday, January 6th.

· No alternate start date has been provided.

· Please ensure that candidates are interested and available for the position, prior to the submittal process.


Responsibilities:

· Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

· Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

· Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

· Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

· Assist with the training of new employees and cross training of coworkers.


Experience:

· 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.


Skills:

· Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.


Education:

· High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call centre experience.


  • Nesco Resource | Call Center Associate SC | aiken, sc

    2 weeks ago

    Aiken, SC, United States Nesco Resource Full time

    Nesco Resource is hiring for a Call Center Associate in Columbia, SC. Apply today!This role is vital in providing excellent service to our clients, handling inbound and outbound calls, addressing customer inquiries, and ensuring a positive experience. The ideal candidate will possess strong communication skills, attention to detail, and a proactive...

  • Call Center Representative SC

    3 weeks ago

    columbia, United States US Tech Solutions, Inc. Full time

    Duration: 3+ Months (Contract to Hire) Job Description: · Contract to Hire Onsite Position Only · All candidate selections will be made no late than Wednesday, December 11th. · Training will be for 6 weeks (Monday- Friday 8:00-4:30) After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off...

  • Call Center Representative SC

    3 weeks ago

    columbia, United States US Tech Solutions, Inc. Full time

    Duration: 3+ Months (Contract to Hire) Job Description: · Contract to Hire Onsite Position Only · All candidate selections will be made no late than Wednesday, December 11th. · Training will be for 6 weeks (Monday- Friday 8:00-4:30) After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off...

  • Call Center Representative SC

    3 weeks ago

    Columbia, United States US Tech Solutions, Inc. Full time

    Duration: 3+ Months (Contract to Hire) Do not wait to apply after reading this description a high application volume is expected for this opportunity. Job Description: · Contract to Hire Onsite Position Only· All candidate selections will be made no late than Wednesday, December 11th.· Training will be for 6 weeks (Monday- Friday 8:00-4:30) After...

  • Call Center Professional

    2 days ago

    West Columbia, United States Kelly Services, Inc. Full time

    At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Call Center Professional to work at a premier client in Columbia, SC. With us, its all about finding the job thats just right. Salary/ Call Center, Professional, Business Services, Staffing

  • Call Center Representative

    7 days ago

    Bethesda, MD, United States Addison Group Full time

    Our client in Bethesda, MD is seeking a bilingual Customer Service Representative! SALARY : $50K MUST HAVES: Bilingual in Spanish – required Reliable and punctual Must be comfortable being on the phone all day Excellent verbal, written and analytical skills Strong keyboarding skills and professional phone etiquette Ability to handle the stress of...

  • Call Center Representative

    1 month ago

    Anaheim, CA, United States Insight Global Full time

    Insight Global is currently seeking Bilingual Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently...

  • Call Center Representative SC

    3 weeks ago

    West Columbia, United States US Tech Solutions Full time

    Duration: 3+ Months (Contract to Hire) Job Description: · Contract to Hire Onsite Position Only · All candidate selections will be made no late than Wednesday, December 11th. · Training will be for 6 weeks (Monday- Friday 8:00-4:30) After Training (Monday- Friday 9:30am-6:00pm; 10:30am-7:00pm or 11am-8pm). Schedules will be assigned based off business...

  • Call Center Representative

    1 month ago

    Columbus, OH, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Call Center Customer Service...

  • Call Center Representative SC

    7 days ago

    columbia, United States US Tech Solutions, Inc. Full time

    Duration: 3+ Months (Contract to Hire) Job Description: · Contract To Hire Onsite Position Only · Monday-Friday, 8am -4:30pm · Knowledge of Excel, detailed oriented, and claims knowledge would be a plus. · Identifying, loading, and closing out escalations. · We are flexible on the Customer...

  • Call Center Representative

    1 month ago

    Santa Clarita, CA, United States LHH Full time

    Call Center RepresentativeOn- Site: Valencia, CAWe are a customer-focused organization committed to delivering exceptional service and support in healthcare. We are seeking energetic and customer-oriented Call Center Representatives to join our team. If you thrive in a fast-paced environment and enjoy helping people, this role is perfect for you.Job...

  • Call Center Representative

    1 month ago

    Lewisburg, TN, United States Russell Tobin Full time

    Russell Tobin is currently seeking a Call Center Representative to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the manufacturing industry. Potential to extend or convert for the right candidate. Apply today for consideration!Job title: Call Center Representative Location: Lewisburg, TN...

  • Call Center Representative

    1 month ago

    Anaheim, CA, United States Insight Global Full time

    Required Skills & Experience:- 1-2 years of experience working in a call center with inbound calls (50+ calls a day)- High School diploma or GED- Good communication and personality- Ability to type at least 36 WPM- Adaptable and eager to learn, willing to work in a fast paced call-center- Excellent communication and reliableJob Description:Insight Global is...

  • Call Center Representative

    3 weeks ago

    , OH, United States MDS Communications Full time

    MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially. MDS is one of the nation's largest and most respected telephone fundraising...

  • Call Center Representative

    7 days ago

    Washington, DC, United States Addison Group Full time

    Our client, a global nonprofit, is seeking a call center representative to support their customer service team. Job Details: Title: Call Center Representative Type: Contract Length: 3-6 Months Location: Washington DC Rate/Salary: $20-$23 per hour Background Check: Required Candidate profile and qualifications Previous experience in a high volume...

  • Urologist - MUSC Health Columbia Medical Center - Columbia, SC

    2 weeks ago

    Columbia, SC, United States MUSC Full time

    Job Description SummaryMUSC Health - Columbia Medical Center is seeking a full-time, BC/BE Urologist to join its Urology care and treatment service line in Columbia, South Carolina. This is an opportunity for you to join a dynamic team of physicians and support staff dedicated to providing high-quality care to patients in Columbia, SC, and the surrounding...

  • Customer Service Representative

    1 week ago

    Columbia, South Carolina, United States SC State Credit Union Full time

    Financial Services Role OverviewAt SC State Credit Union, we seek a dedicated and customer-focused Customer Service Representative to join our team in Columbia, South Carolina. This full-time position offers an exciting opportunity to provide exceptional service to our members while fostering a community of financial success and accessibility.This onsite...

  • Call Center Representatives

    1 month ago

    Houston, TX, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North HoustonPOSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    1 month ago

    Houston, TX, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Urologist - MUSC Health Columbia Medical Center - Columbia, SC

    3 weeks ago

    Columbia, SC, United States MUSC Full time

    Job Description SummaryMUSC Health - Columbia Medical Center is seeking a full-time, BC/BE Urologist to join its Urology care and treatment service line in Columbia, South Carolina. This is an opportunity for you to join a dynamic team of physicians and support staff dedicated to providing high-quality care to patients in Columbia, SC, and the surrounding...