Current jobs related to IT Operational Support Center Supervisor - Davidsonville MD United States - Maximus

  • IT Operational Support Center Supervisor

    1 month ago

    Annapolis, MD, United States Maximus Full time

    General information Job Posting Title IT Operational Support Center Supervisor Date Tuesday, November 5, 2024 City Annapolis Junction State MD Country United States Working time Full-time Description & Requirements Maximus is seeking an IT OSC Team Supervisor to provide expertise to a federal client in support of their mission critical systems...

  • IT Operational Support Center Supervisor

    2 months ago

    Annapolis Junction, MD, United States Maximus Full time

    General information Job Posting Title IT Operational Support Center Supervisor Date Tuesday, November 5, 2024 City Annapolis Junction State MD Country United States Working time Full-time Description & Requirements Maximus is seeking an IT OSC Team Supervisor to provide expertise to a federal client in support of their mission critical systems...

  • IT Operations Supervisor

    4 weeks ago

    Davidsonville, Maryland, United States Maximus Full time

    Job OverviewWe are seeking a highly skilled IT Operations Supervisor to join our team at Maximus. This role involves providing technical support to users and clients by triaging, researching, and answering questions regarding mission critical systems.About the RoleIn this position, you will be responsible for supervising other OSC operators, acting as both...

  • IT Operational Support Center Supervisor

    2 months ago

    Colorado Springs, CO, United States Maximus Full time

    General information ...

  • IT Operational Support Center Supervisor

    1 month ago

    Colorado Springs, CO, United States Maximus Full time

    IT Operational Support Center Supervisor - Security Clearance Required at Maximus summary: As an IT Operational Support Center Supervisor, I lead a team providing Tier 2 technical support for mission-critical systems, ensuring timely incident resolution and effective resource management. My role involves supervising support staff, enhancing user...

  • RN Supervisor

    1 month ago

    Hagerstown, MD, United States Hagerstown Healthcare Center Full time

    Hagerstown Healthcare Center, a member of the CommuniCare Family of Companies is currently recruiting for a RN Nursing Supervisor to join our team. Available Positions: Full Time Evening Shift - Monday-Friday 2:15PM - 10:45PM Full Time Night Shift - Monday-Friday 10:15PM - 6:45 AM Part Time Night Shift Part Time Every Other Weekend PURPOSE/BELIEF...

  • Supervisor, Operation Support

    4 weeks ago

    Honolulu, HI, United States HMSA Full time

    Train and oversee the Operations Support team. Schedule and manage the team's functions and activities that support the Contact Center, activities such as data entry into Salesforce, preparing invoices for payment for HMSA's vendors, fulfilling requests made by members through HPNs or HMSA's online channels, coordinating employee travel requests, processing...

  • Retail Store Supervisor

    5 days ago

    Davidsonville, Maryland, United States Homestead Gardens, Inc. Full time

    Operations Manager Job SummaryHomestead Gardens, Inc. is a dynamic garden center seeking an Operations Manager to lead daily store operations, customer service, and team development. As a key member of our management team, you will be responsible for overseeing store opening/closing, cleanliness, merchandising, and inventory accuracy, as well as managing...

  • Enterprise Service Desk Manager

    2 weeks ago

    Bethesda, MD, United States ALTA IT Services Full time

    Enterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be...

  • Supervisor, Credit Card Services

    1 month ago

    Laurel, MD, United States ALTA IT Services Full time

    Supervisor, Credit Card Services Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Location: Laurel, MD Hybrid Schedule: 3 days onsite Hours: Mon-Fri 8am-4:30pm (Sat 9am-1pm, as needed) Salary Range: $87K with FULL BENEFITS PACKAGE Resumes to Criss Brient at:...

  • RN Supervisor

    4 weeks ago

    Catonsville, MD, United States Meadow Park Rehabilitation & Nursing Center Full time

    Weekends 7AM-330PM Join the team at Meadow Park Rehabilitation & Nursing Center as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of Meadow Park Rehabilitation & Nursing Center, you will enjoy being part of a valued team where personal advancement and the development of skills are...

  • Hospitality Supervisor

    3 weeks ago

    Potomac, MD, United States Aramark Full time

    Requisition #: 539487 Location: Potomac, MD, US, 20854 Job Description Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of...

  • RN Nursing Supervisor

    1 month ago

    Westminster, MD, United States Westminster Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSE. Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference! Westminster Healthcare Center is...

  • Customer Service and Operational Support Professional

    4 weeks ago

    Davidsonville, Maryland, United States Homestead Gardens Inc Full time

    Job Title**Customer Service and Receiving Associate**Job DescriptionThis is a full-time position at Homestead Gardens Inc, where we take pride in our core values: honesty, integrity, and an unwavering commitment to serving our customers. We are now seeking a dynamic, customer-focused individual to join our team and be part of our rich tradition of...

  • Store Operations Director

    5 days ago

    Davidsonville, Maryland, United States Homestead Gardens, Inc. Full time

    About the RoleWe are seeking a seasoned Store Operations Director to oversee daily store operations, customer service, and team development at Homestead Gardens, Inc.The ideal candidate will have 3-5 years of retail management experience, preferably in a garden center or similar environment. A high school diploma or equivalent is required; a Bachelor's...

  • Lab Supervisor

    4 weeks ago

    Tulsa, OK, United States Hillcrest Medical Center Full time

    Overview Join our team as a evening shift, full-time, Lab Supervisor in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. * People-First: We prioritize...

  • Supervisor of Pharmacy Operations

    2 months ago

    Pittsburgh, PA, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionUPMC Presbyterian is seeking a Supervisor of Pharmacy Operations for evening shift to support a dedicated hospital pharmacy team and augment our pharmacy leadership! This is a great opportunity for someone who excels at leading a team and is committed to quality, excellence, and innovative collaboration for advancing pharmacy services.  The...

  • Registered Nurse Supervisor

    4 weeks ago

    Cincinnati, OH, United States Clifton Healthcare Center Full time

    Deeper Compassion, Higher Purpose Join a team that inspires you to make a lasting difference! *Clifton Healthcare Center* is seeking a *RN Supervisor *with heart, empathy, and a little extra love to provide care to our patients & support our staff. *Full Time Positions Available on 1st and 2nd Shift* *Specialties* Short-term recovery, Senior...

  • RN Nursing Supervisor

    2 months ago

    Baltimore, MD, United States Fayette Health and Rehabilitation Center Full time

    Fayette Health and Rehabilitation Center - Come Join the Fayette Healthcare Team COMPETITVE OUTSTANDING RN HOURLY WAGES $40 - $50 and FANTASTIC SHIFT DIFFERENTIALS AWAIT YOU $2 EVENING, $3 NIGHT, & $5 WEEKENDS A DEEPER COMPASSION, FOR A HIGHER PURPOSE. Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go...

  • Supervisor Imaging Operations

    3 weeks ago

    Norfolk, VA, United States Unified Women's Healthcare Full time

    Overview Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Sign-on Bonus: $8,000.00 Unified Women's Healthcare is recruiting on behalf of Mid-Atlantic to seek a MammographY Technologist in Virginia Beach and Norflok, VA. The Supervisor Office Operations is...

IT Operational Support Center Supervisor

2 months ago

Davidsonville MD United States Maximus Full time

General information

Job Posting Title
IT Operational Support Center Supervisor

Date
Tuesday, November 5, 2024

City
Annapolis Junction

State
MD

Country
United States

Working time
Full-time

Description & Requirements

Maximus is seeking an IT OSC Team Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.
As an IT OSC Team Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You will also be responsible for supervising other OSC operators, and act as both mentors and a direct line of escalation.
Specific Responsibilities:
- Provide Tier 2 IT Support services for a mission critical platform.
- Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required.
- Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users.
- Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary.
- Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
- Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more.
- Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process.
- Hold the team accountable through innovation meetings to determine the best way to increase performance and shift-left potential risks and challenges.
- Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues.
- Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
- Schedule and align resources on the team to ensure 24x7 coverage of the systems.
- Responsible for the performance and mentorship of other Tier 1 Support Specialists, acting as a guide and providing direct work assignments.
- Supervise Tier 1 Support Specialists, overseeing their duties and functions and act as a direct line of escalation.
- Provide training and documentation of SOPs, rhythms, and triage/diagnose methodologies to all Tier 1 Support Specialists.
- Act as the career mentor for Tier 1 Support Specialists. Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS174, P6, Band 9

Requirements:

- Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
- Active Secret clearance is required.
- This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including 1st, 2nd, 3rd, and Panama shifts.
- This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
- This role requires on-site support at the on-site location in Annapolis Junction, MD. Telework is not permitted.
- 12+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.

#techjobs #clearance

Minimum Requirements
TCS174, P6, Band 9

#maxOptima2 #LI-Onsite #optmd

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary
$

80,000.00

Maximum Salary
$

130,000.00