Manager, Resource

4 weeks ago

Los Angeles CA United States Esquire Deposition Solutions Llc Full time

PURPOSE OF THE POSITION

  • Build and leverage strong relationships to manage all service partner resources (court reporters, affiliates, videographers, interpreters) within office(s) service area (may include multiple offices throughout a region)

  • Enable achievement of RARE (revenue after reporter expense) margin objectives for the office(s) through sound decision-making around service provider utilization

  • Support delivery of service excellence by setting expectations and inspecting service partner work product quality with a reference to the company’s Service Partner Scorecard, including ensuring:

    • On-time attendance

    • Professional conduct and dress

    • Transcript and/or video quality

    • On-time transcript/video and exhibit turnaround (turn in)

JOB DUTIES

  • Utilize all available information to assign the most appropriate resource to every job in consideration with RARE margin as well as service partner scorecard

  • Confirm affiliate coverage by noon and other resources by 3PM daily by applying established best practices

  • Collaborate with production to immediately resolve reporter quality concerns with remedial action if necessary

  • Build and nurture working relationships with all area service partner resources

  • Collaborate with Operations Manager to provide regular and ongoing communication and training for reporter resources, including:

    • Performance reporting

    • Product and services education

    • Proactively manage jobs in progress to ensure on-time reporter turnaround by applying best practices

    • Support onboarding of new service partners

    • Job turn-in via the Service Partner Portal

    • Provide local support for service partner issue resolution

  • Perform other duties as needed in support of office/area client satisfaction, including answering phone calls

  • Actively demonstrate company values

  • Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

  • Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint

  • Ability to learn Company’s technology platform

  • Excellent interpersonal, verbal and written communication, and organizational skills

  • Superior client service mentality and ability

  • Proactivity and responsiveness

  • Team player, ability to work closely with others for a common goal

  • Must be detail-oriented with the ability to plan work effectively, meet deadlines, and make sound decisions

  • Ability to multi-task and shift priorities

  • Ability to resolve challenges and support process improvement

  • Ability to work under pressure

MEASUREMENTS OF SUCCESS:

  • Percentage of jobs turned in on time and percentage of late jobs in taken status

  • Reporter quality measured by reporter lates/no shows and reporter errors

  • Consistency of utilization of court reporters, independents, or affiliates

  • RARE (both company-wide and regional/office performance)

  • Revenue

  • EBITDA

MINIMUM QUALIFICATION:

  • College degree preferred

  • Minimum 3 years of experience with scheduling and client services

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature, and the like.

  • The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

#J-18808-Ljbffr

  • Human Resources Systems Manager

    1 week ago

    Los Angeles, California, United States Strategic Resource Partners, Inc. Full time

    As a Human Resources Systems Manager, you will be responsible for providing strategic oversight and direction to our HR information systems. This includes ensuring optimal functionality of all HR technology while providing valuable analytical insights to drive organizational success.Estimated Salary: $100,000 - $120,000 per yearThe successful candidate will...

  • Human Resources Manager

    3 weeks ago

    Los Angeles, CA, United States Recooty Full time

    DUTIES AND RESPONSIBILITIES HR Manager: Provide day-to-day advice and assistance on HR issues (HR policies and procedures, personnel administration, performance management, training and development, compensation, benefits, terminations, etc.) Monitor workflow in various departments, suggest/manage efficiencies where possible. Recruiting and Retention: ...

  • Tax Resource Management Specialist

    4 weeks ago

    Los Angeles, CA, United States EisnerAmper LLP Full time

    Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...

  • Nesco Resource | CDMA Supplier Relationship Manager CA | pleasanton, ca

    4 weeks ago

    Pleasanton, CA, United States Nesco Resource Full time

    Manager is open to all locations, as long as they can be available about 5-6 core hours during the day. Please be sure to add your candidate's location at the top of the resume.The Supplier Relationship Manager works closely with project, people, and functional leaders across Clinical Operations & Biometrics, Procurement, Legal and Suppliers to ensure...

  • Senior Manager Human Resources

    3 weeks ago

    Los Angeles, CA, United States DFL Full time

    Purpose Leads the HR business relationship for multiple departments (Originals, Basketball and Partnerships) within the adidas Brand, in the areas of team performance, employee engagement, talent development, employee relations, performance management, recruitment, immigration/mobility and rewards. Partners with the HR Director to develop and implement HR...

  • Manager, Community Resource Centers

    3 weeks ago

    Los Angeles, CA, United States L.A. Care Health Plan Full time

    Manager, Community Resource Centers Job Category: Management/Executive Department: Community Resource Center-Westside Location: Los Angeles, CA, US, 90064 Position Type: Full Time Requisition ID: 11744 Salary Range: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency...

  • Manager, Resource

    3 weeks ago

    Los Angeles, United States Esquire Deposition Solutions Llc Full time

    PURPOSE OF THE POSITION Build and leverage strong relationships to manage all service partner resources (court reporters, affiliates, videographers, interpreters) within office(s) service area (may include multiple offices throughout a region) Enable achievement of RARE (revenue after reporter expense) margin objectives for the office(s) through sound...

  • Human Resources Manager

    4 weeks ago

    , CA, United States Pailin Group Psc Full time

    Immediate opening in Valencia, CA Corporate Office for a Human Resources Manager. The primary function of this position is to manage the administration and operational needs of the Human Resources Department as well as assist the Chief Human Resources Officer with various department projects and functions. Competitive Salary and Comprehensive Benefits: ...

  • Human Resources Technology Strategist

    4 weeks ago

    Los Angeles, California, United States Strategic Resource Partners, Inc. Full time

    Job TitleHRIS ManagerAbout the RoleThis strategic role focuses on leading daily operations of the HRIS team, providing expertise in all HR systems, onboarding platforms, and performance management systems.Key Responsibilities:Manage configuration, design, and integration of HR technology solutions to ensure data accuracy and consistency across all...

  • Human Resources Manager

    1 week ago

    Los Angeles, California, United States RCMI HOSPITALITY MANAGEMENT LLC Full time

    Job Title: Human Resources Manager**Estimated Salary:** $60,000 - $80,000 per year.We are seeking an experienced Human Resources Manager to join our team at RCMI HOSPITALITY MANAGEMENT LLC. The successful candidate will be responsible for managing all aspects of human resources, including recruitment, employee relations, benefits, and training.The ideal...

  • Nesco Resource | Quality Engineer CA | los angeles, ca

    4 weeks ago

    los angeles, United States Nesco Resource Full time

    Job Designation:Quality Systems Engineer 2 role provides a range of expertise to ensure that the products are free of flaws and function as designed. The QSE will participate in assuring high reliability and proper performance per product requirements.Job Core Responsibilities:Oversees effective implementation of Quality Management System throughout the...

  • Nesco Resource | Quality Engineer CA | los angeles, ca

    4 weeks ago

    los angeles, United States Nesco Resource Full time

    Job Designation:Quality Systems Engineer 2 role provides a range of expertise to ensure that the products are free of flaws and function as designed. The QSE will participate in assuring high reliability and proper performance per product requirements.Job Core Responsibilities:Oversees effective implementation of Quality Management System throughout the...

  • Nesco Resource | Continuous Improvement Specialist CA | los angeles, ca

    4 weeks ago

    Los Angeles, United States Nesco Resource Full time

    Job Designation: 1. The Continuous Improvement Manager will provide expertise in implementing the Continuous Improvement plan and initiatives. Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. Job Core Responsibilities 1. Analyzes, measures, and...

  • Nesco Resource | Continuous Improvement Specialist CA | los angeles, ca

    1 month ago

    los angeles, United States Nesco Resource Full time

    Job Designation: 1. The Continuous Improvement Manager will provide expertise in implementing the Continuous Improvement plan and initiatives. Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. Job Core Responsibilities 1. Analyzes, measures, and...

  • Accounting Manager

    4 weeks ago

    Los Angeles, CA, United States Alliance Resource Group Full time

    Alliance Resource Group has partnered with a well-known and reputable PE firm that is starting a family office team for their managing partners. This position is open due to growth and there is a ton of opportunity for growth within the organization.You will report directly to and partner directly with the head of family office. Their goal is for this...

  • Nesco Resource | Customer Service Representative CA | fullerton, ca

    4 weeks ago

    Fullerton, CA, United States Nesco Resource Full time

    Description/Comment:Facilitate movement of critical components to the production system. Position requires performing tasks such as finding the status of individual parts internally or at a supplier location, expediting them through the system for use immediate production. Communicate directly with external and internal customers. This position reports to...

  • Human Resources Manager

    2 weeks ago

    Los Angeles, United States Nature's Produce Company Full time

    Nature’s Produce has a new opportunity for an HR Manager in Vernon, CA. We are looking for an experienced individual with a background in the Wholesale Food Industry.Duties/Responsibilities:Collaborates with senior leadership to understand the association’s goals and strategy related to staffing, recruiting, and retention.Plans, leads, develops,...

  • Human Resources Manager

    2 weeks ago

    Los Angeles, United States Robert Half Full time

    Job DescriptionJob DescriptionReputable law firm is growing! They are seeking a dynamic Human Resources Manager to join their team in Los Angeles, California. The role encompasses a range of HR functions, focusing on delivering exceptional service and clear communication. This role is instrumental in supporting the organization's...

  • Human Resources Manager

    2 months ago

    los angeles, United States Pixi Inc. Full time

    Our Company As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognized brands in the industry. Due to our continued success, we are expanding and looking for a talented Human Resources Manager to join our team!Your Role The ideal candidate will support...

  • Human Resources Manager

    2 months ago

    los angeles, United States Pixi Inc. Full time

    Our Company As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognized brands in the industry. Due to our continued success, we are expanding and looking for a talented Human Resources Manager to join our team!Your Role The ideal candidate will support...