district manager
12 hours ago
Looking for people who want to make an impact and difference in a company.
District ManagerA Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customer expectations.
Responsibilities- Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately for the business.
- Collect and review KPIs on an ongoing daily basis to confirm we are pacing to hit goals.
- Send a brief daily recap email at the conclusion of the day to communicate ongoing challenges, opportunities, and wins.
- Send agenda for the following week no later than Saturday 7pm to RM.
- Be the cheerleader for your teams and maintain a high level of positivity and motivation at all times.
- Hold your team accountable through performance management.
- Deal with claims, warranties, and customer complaints that exceed $100.
- Handle Personal Action Forms for employee changes.
- Grow the business by increasing customer count and maintaining current fleet accounts.
- Conduct interviews and recruit for your market.
- Manage social media customer feedback and Google reviews.
- Verify payroll accuracy every Thursday.
- Approve all orders while staying within the budget.
- Respond to all emails with detail, professionalism, and positivity.
- Ensure cross-training and manage turnover professionally.
- Encourage your team to compete and have fun through company incentives and initiatives.
- Complete all admin needs by Monday 8am.
- Work 5 days, 50 hours in stores while being engaged and available when needed.
- Be a true leader and build a team that enjoys and takes pride in their work.
- Increase sales, control costs, and ensure profitability.
- Teach, train, coach, and motivate your teams.
- Give good direction and delegate tasks appropriately.
- Ensure a great customer and employee experience.
- Leadership skills, conflict resolution skills, and listening to learn.
- Self-motivated to work with little to no supervision.
- Accept responsibility for all things and people in your charge.
- Strong communication and computer skills (Excel, Word, email, text, Zoom).
- Ensuring each employee and customer has a great experience.
- Recruiting and staffing the business for growth while controlling costs.
- Teaching and enforcing strict adherence to processes and procedures.
- Delivering on KPIs including sales, customer count, payroll cost, and profitability.
- Employee and customer safety.
- Facility and equipment repairs and maintenance.
- Curb appeal.
- Recruiting.
- Fleet account management.
- Online training completion.
- For Company:
- Profitability and continued growth of new locations.
- Reduced turnover and longer tenured staff.
- Increased customer counts.
- For Teammates:
- Promotion opportunities.
- Performance-based pay rate increases.
- Bonuses.
- Job security.
- For Customers:
- Better and more consistent service.
- Trust that A Plus Automotive will always do the right thing.
- For Company:
- Lost business and decreasing customer counts.
- Employee turnover and poor morale.
- For Teammates:
- Less opportunities for growth and compensation increases.
- Less enjoyable workplace.
- For Customers:
- Less trust in our ability to deliver on service.
- Extended service times.
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