district manager

1 day ago


Charlotte NC United States Speedeeoil Full time

Benefits:

  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development

Looking for people who want to make an impact and difference in a company.

District Manager

A Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers' expectations.

Responsibilities
  • Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately.
  • Collect and review KPIs daily to confirm we are pacing to hit goals or make necessary changes.
  • Send a brief daily recap email to communicate ongoing challenges, opportunities, and wins.
  • Send agenda for the following week no later than Saturday at 7 PM to RM.
  • Be the cheerleader for your team, maintaining a high level of positivity and motivation.
  • Hold your team accountable through performance management.
  • Handle claims, warranties, and customer complaints exceeding $100.
  • Manage PAFs for employee changes, terminations, etc.
  • Grow the business by increasing customer count and maintaining fleet accounts.
  • Conduct interviews and recruit for your market.
  • Manage social media customer feedback and respond appropriately.
  • Verify payroll for accuracy every Thursday.
  • Approve all orders, ensuring compliance with budgets.
  • Respond to all emails with detail, professionalism, and positivity.
  • Ensure cross-training and manage turnover professionally.
  • Engage your team with company incentives and initiatives.
  • Complete all admin tasks by Monday at 8 AM.
Expectations
  • Work 5 days, 50 hours in stores, but be available when needed.
  • Be a true leader and build a team that takes pride in their work.
  • Increase sales, control costs, and ensure profitability.
  • Teach, train, and motivate your teams.
  • Delegate tasks appropriately and follow up to ensure completion.
  • Manage performance effectively.
  • Ensure great customer and employee experiences.
Strengths Needed
  • Leadership and conflict resolution skills.
  • Self-motivated with little to no supervision.
  • Accept responsibility for all things and people in your charge.
  • Strong communication and computer skills (Excel, Word, email, text, Zoom).
Primary Focus
  • Ensure great experiences for employees and customers.
  • Recruit and staff for growth while controlling costs.
  • Teach and enforce adherence to processes and procedures.
  • Deliver on KPIs including sales, customer count, payroll costs, and profitability.
  • Ensure employee and customer safety.
Secondary Focus
  • Facility and equipment repairs and maintenance.
  • Curb appeal.
  • Recruiting.
  • Fleet account management.
  • Online training completion.
Positive Impacts of Job Well Done
  • For Company: Profitability, reduced turnover, increased customer counts.
  • For Teammates: Promotion opportunities, performance-based pay increases, job security.
  • For Customers: Better service that exceeds expectations.
Negative Impacts of Job Not Done Well
  • For Company: Lost business, decreased customer counts, poor morale.
  • For Teammates: Fewer opportunities for growth and compensation increases.
  • For Customers: Less trust in our service delivery.
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